Volkswagen ID.3 PA PRO 58kwh 5DR Auto.

Let me share my experience and feedback: Appointment: Good! 😊 Quotation for service: Good!😊 Customer service: Excellent! Delivery time: One day delayed but it's okay! Replacement vehicle: Yes, provided! Satisfaction: Bad 😞😞😞 I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over. I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please. In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.

They used to be really good now they won't even pick up the phone. My car (new ID4) has been in the garage 4 times in two years. Last time for 1 week to fix the direction as it broke (a new car…). Got it back and guess what? Still broken. Promised a call from sales as we want to get rid of the car. It never happened. We are going to involve our solicitor in the matter as he reckons this has cost us several thousands in time not to mention that he wants us to request a return of the car due to poor build quality. The service is also terrible. Never call back and it is almost impossible to get on the phone with them. Will be my last Volkswagen.

Rang about an id3 that was on their website and wanted a valuation on my car. Got a phone call back on the Tuesday and scheduled to check the car on the Wednesday. I drove over an hour after work to test the car only to be told it sold the previous Monday…… the reviews had made me sceptical anyway but for anyone else this place is a major avoid!