2024 BMW X3 FOR AUCTION - NAAS

Buyer Beware – Misrepresented Goods and Poor After-Sales Service My experience with this auction house has been deeply disappointing. I purchased an item cataloged and explicitly described as "UNUSED," but upon collection, it had severe structural frame damage—so badly crushed that the legs couldn't even be attached, rendering it completely unusable and unsafe. When my son attempted to return it on collection day, management refused to accept it or issue a refund. Instead, when I spoke to management directly, they suggested putting the damaged item back into their next auction to pass it on to another unsuspecting buyer. Subsequent emails requesting a refund for a fundamentally misdescribed item were completely ignored. If you buy here, inspect every item meticulously because auction descriptions of item condition CANNOT be relied upon, and customer support for defective items is non-existent.

Extremely disappointing experience – I would avoid Irish Machinery Auctions I purchased Lot 3472, a Hyundai Petrol Pole Chainsaw, from Irish Machinery Auctions (IMA) on 13 August 2026 and collected it on 14 August. The lot was described simply as a “Hyundai Petrol Pole Chainsaw” and the photographs presented what appeared to be an intact machine. There was no clear indication that it was a non-functioning machine, a parts-only item or effectively a scrap-value item. After collection and inspection, I discovered significant problems that were not adequately disclosed in the auction listing. The condition of the machine was substantially different from what I reasonably understood from the description and photographs. Importantly, the price paid did not reflect the value of a non-functioning, parts-only or scrap item. Had the true condition been clearly disclosed, I would not have valued or bid on the machine in the same way. I raised the matter with IMA and was particularly disappointed by the solution proposed by the manager. His solution was to put the machine back into the next auction at no additional fee. I found this proposed solution unethical and, in my opinion, morally unacceptable, and I declined it. It did not actually resolve the problem; it simply transferred the problem back to me and potentially placed another buyer in the same position. I would not be comfortable reselling the machine without fully disclosing its actual condition, which is precisely why I could not accept the proposed solution. I fully understand that auction purchases involve buying used equipment and that buyers accept a degree of risk. However, there is a significant difference between buying used machinery with normal wear and buying an item that is effectively non-functioning or suitable only for parts, without that being clearly disclosed. For me, the issue is not simply that I bought a faulty piece of used machinery. It is the combination of how the machine was represented, the condition in which it was actually received, the price paid in the circumstances, and the proposed resolution when I raised the complaint. Based on this experience, I would strongly recommend avoiding Irish Machinery Auctions altogether. At the very least, potential buyers should inspect machinery thoroughly in person before bidding and should not rely on the auction photographs and description as an indication that an item is complete or functional. A very disappointing experience from start to finish.

Bought few bits and pieces anything that was new was fine but nearly every tool Bought was scrap and non repairable .there was even tags on them from a tool repair shop stating that what was wrong and that they weren't repairable.when listing the items for sale these tags were discreatly tucked out of site. The hidden charges you dont see also add up to more than the item your buying .if its used leave it there