Audi A5 A5 S Line E-Hybrid Quattro S-A S Line TF

Brilliant to deal with. Cars booked in for service and some warranty issues. We were looked after by Laura and replacement car provided which was great.

Traded-in my A3 to the new A5 at Audi North Dublin where I was looked after extremely well by Erik and Joe, I will definitely be coming back when I'm looking to change again, outstanding customer service. 5 star experience. Thanks

I have been a customer of Audi North Dublin since 2020 and feel compelled to share my experience. In 2020, I purchased an Audi Q3 for €45,000 on a PCP scheme. After 3 years, they offered me a trade in value of €36,500, which I was happy with, so I upgraded to a new Q3 in 2023, spending €56,000 with additional features added. Now, as my PCP is coming to an end, I returned last week to discuss upgrading again. I was shocked to be offered only €27,000 for my car and after negotiating, they only increased it by €1,000 to €28,000. My car has just 43,000 km on the clock, and they are selling similar cars with higher mileage for over €39,000 on their own forecourt. That is a difference of over €11,000. What makes it worse is that as a PCP customer, I feel completely locked in other dealerships told me they cannot override Audi's own valuation. So there is no room to negotiate elsewhere either. I have been a loyal customer for 6 years, spending over €50000 with this dealership. This is not how loyal customers should be treated. It is clear that something has changed in their approach over the last 3 years. To anyone considering a PCP scheme here please be aware of this risk before committing. If you plan to upgrade at the end of your PCP, make sure you fully understand the valuation process and get independent valuations before your agreement ends. Very disappointing experience. I hope the management takes this feedback seriously.