BMW 2-Series 218d Active Tourer

I recently purchased a car from Colm Quinn BMW and had the pleasure of dealing with Aoife. She was absolutely amazing at her job. Extremely professional, knowledgeable, and genuinely committed to helping us throughout the entire process. Nothing was too much trouble for her, and she went above and beyond to make sure everything went smoothly. The reception staff were so helpful, mannerly and courteous on any interactions we had with them. We would also like to mention Lisa, who took the time to go through all of the financial details with us clearly and patiently. She made everything easy to understand and ensured we were comfortable with every step. Thanks as well to Daniel, who kindly took the car up to Donegal for us the next day. That level of service really shows how dedicated the team is to their customers. We have dealt with Colm Quinn before but have found this experience to have surpassed our previous one. We are extremely happy with the service provided and couldn’t be more pleased with the whole experience. I would highly recommend anyone looking to buy a car to visit Colm Quinn BMW. We will definitely go back. Margaret Rose & Thomas

A warm thank you to Colm Quinn BMW, and especially to Amy and the team, for the excellent care when my car was in with them recently. I appreciated having a courtesy car dropped to my home when it proved a more protracted job. Collecting my own car afterwards the little sweetie was such a thoughtful touch!

I recently had my EGR cooler replaced at BMW Colm Quinn after receiving a recall letter from BMW. I booked the appointment one month in advance and was told the job would take approximately six hours. Unfortunately, what should have been a same-day service turned into four days without my car due to parts not being available. Communication was very poor — I only received updates after calling myself, and I left work early multiple times unnecessarily. I was not offered a replacement vehicle despite the delays and inconvenience. On the final day, I was told the car would be ready at 5:30pm. As I rely on public transport from Dublin, I rushed to get there before closing. When I was delayed slightly, I was told they would not wait even a few extra minutes. I arrived at 6:15pm and thankfully another staff member kindly gave me the keys. Additionally, I had asked for my second key to be checked as it was not working, but it was returned to me in the same condition with no explanation. Very disappointed with the level of communication and customer care, especially from an authorised BMW dealership. I expected a much higher standard of service.