BMW 5-Series 520d M Sport Touring

I visited for a BMW recall service and had a great experience. The staff were very friendly, professional,and made the whole process smooth and stress-free.The service was completed efficiently, and I felt well taken care of from start to finish. Highly recommend this location for anyone needing BMW service!

I had my car in for a scheduled appointment recently and always appreciate the service provided here. The team and staff at reception are always so friendly and helpful, which makes coming in such a positive experience. A special thank you to Vicki – who was absolutely brilliant. Everything was explained clearly, I was kept updated and was contacted afterwards to make sure everything was ok. Great experience from start to finish.

Joe Duffy car depreciates by 10k in 10 weeks and that is by their own valuation. Purchased a BMW 5 Series from Joe Duffy on December 5, 2024, for €48,000. While there was nothing wrong with the car itself, I quickly realised it wasn’t the right fit for me. On February 21, 2025, I inquired about trading it in for a Z4 they had listed at €49,000. To my surprise, they offered me just €38,000 for the trade in, essentially a depreciation of €10,000 in just two and a half months. That equates to a €1,000 loss per week, despite the car being in the same condition with very low additional kilometers. While I understand that dealerships offer less than market value on trade ins, a €10,000 drop in such a short time feels excessive and unreasonable. This kind of pricing practice raises concerns about fairness, transparency and their ethical values. To find a fair “middle” ground, I made an offer of €9,000 plus my 5 Series as a trade-in, effectively valuing my car at €40,000. This was still an €8,000 depreciation from what I originally paid, yet my offer was point-blank refused Just looked at reviews on Trustpilot regarding the Joe Duffy Group and I am shocked by the amount of negative reviews they have there. Update/Reply 27/02/2025 Thank you for your standard response you seem to give to everyone, but unfortunately, it does little to address my concerns. The issue here is not just about “understanding my concerns” but rather the extremely unreasonable depreciation of €10,000 in just two and a half months despite the car being in excellent condition with minimal additional mileage. Passing my comments to management is not a solution, nor does it change the fact that your trade in valuations are unfair and unreasonably low. It is disappointing to see a dealership of your reputation engage in such practices, a form of price gouging, making it clear that customer loyalty and fairness take a back seat to maximizing profit. Update 24/11/2025 They actually have the cheek to make a “courtesy” call to see if I am happy😂