Hyundai Tucson 1.7 D Executive

This is Linda Lu and Tony Wade and we got a new car from Mr. Adrian Woods who works in Sandyford Motor Centre. Arian is very good sales assistant, spending the time to explain everything to us and giving us great excellent service . We would like to give five stars marks for Sandyford Motor Center and Mr. Adrian Woods and share our good experience to everyone.

If I could give zero stars, I would. Our experience with Sandyford Motors has been one long story of deception and incompetence. We agreed to buy a car E50008 GT on the clear condition that it would be delivered within a week. Their sales agent confidently assured us that this was possible. After we paid the down payment, they suddenly “came clean” and admitted that delivery within a week was never possible. In other words, they lied to close the sale. To make matters worse, they offered us an older model to use temporarily while we waited for the car we actually purchased. Then, weeks later, we were told it would take two months or more for delivery. After almost a month of waiting, they informed us that even the model we had ordered, with specific customizations, wasn’t available at all. Instead, they pushed us to accept whatever they could get from Peugeot. That’s not customer service, that’s bait and switch. We finally received a car months later, with fewer features than what we ordered and paid for. Then, only a few months after receiving it, the car started showing error messages. When we brought it in-still under warranty- they held onto it for an entire day before telling us they couldn’t fix it and had to “consult the main company.” Now they’re asking us to leave the car for another three business days to “allegedly” fix it. For a €53,000 purchase, this level of dishonesty and negligence is unacceptable. The entire process has been a nightmare, from false promises to lack of accountability to outright incompetence. I regret not taking them to court from the very beginning.

Now I feel that even one star is too generous. The entire purchase process was terrible — if I hadn't called five times, nothing would have moved forward. Every time I spoke to someone new, they had no idea what the previous person had promised, so I had to explain everything from the beginning over and over again. I called at least five times just to get the paperwork sorted. Each time, they assured me they would take care of it and call back within five minutes to confirm. In reality, I had to call again the next day, only to repeat the same story again and again. When I finally picked up the car, the second key was missing. They told me it would be sent within a week. It’s now a month and a half later, with four more calls and four more empty promises — still no update and no second key. I can only imagine how frustrating it would be if I ever needed to make a warranty claim.