Kia Rio SAM 1.25 Petrol 222 (2022)

We baught our first EV with Kia earlier this year and the process with Nyham was really positive. Love the car, it is amazing(EV9).We have since damaged the car (don't ask) but the service team have been really responsive in helping us with getting it fixed. Thank you all at Kia!

If you are looking for a dealership that will ignore your emails and phone calls from the minute you drive off their forecourt please look no further, Nyhan Motors will never disappoint with their one-star after-sales. We were silly enough to purchase a service card from them in late 2022 when we also bought a brand-new vehicle (which is great, I can wholeheartedly recommend KIAs - they are fantastic cars). During the past three years it has been a constant hassle to book service appointments, clarify terms & conditions, obtain service reports or even something as simple as to confirm the remaining balance on the card. Emails are not replied to, phone calls are not answered, voicemails never returned. I am pretty sure we still have one more service left on our card, sadly we have not been able to get in touch with them over the past two months. We are going to write off our losses and bring our business to another KIA dealership. I suggest you do the same...

Absolutely appalled by the service at Nyhan Motors. I reported a clutch issue twice — once during the first service, when I was told it wasn’t urgent, and again later when the clutch started sticking. I asked specifically for it to be checked because it was getting hard to press. I was told everything was fine, and there was “nothing to worry about.” Well, on 29.04.2025, the clutch failed completely — exactly what I feared. When I called on Wednesday 30.04 to ask for an update and request a replacement car (I have urgent hospital appointments and surgery coming up), I was told someone would “try to find something” and get back to me Thursday. I was also promised another update on Friday about the repair. At no point was I told they were closing for a long weekend. On Thursday, after hearing nothing, I rang again — only to get an automated message saying they’re closed until Tuesday. They knew this in advance, yet still promised to call. Completely unprofessional. Now I’m left with no car and a hospital appointment before they even reopen. Both my wife and I bought cars here — and this is how we’re treated when something actually goes wrong? No responsibility, no communication, no solution. Never again.