Renault Rafale E-tech Hybrid 200 Auto Esprit Alpi

Just received our New car today, and wanted to send a massive thank you and appreciation to the sales Manager Mr Gary Brown so efficient and professional, very helpful and made the Finance process pain free A1 in his job

Pros: Inside is clean, and neat. Employees are very friendly and professional. They have a lovely little coffee bar and a comfortable space to wait. Cons: The place is hard to navigate with extremely limited parking for customers. Despite being the largest dealership in Galway, they cannot provide all service requirements for the vehicles they sell and service. They also hold "bankers hours". You MUST take time out of work in order to get any work done. My wait was 6 WEEKS to fix something. Previously I had to wait EIGHT weeks for a basic service. While the employees are wonderful and the quality of their work is good, I can't say I'd recommend them for service for these reasons. They clearly do not value the money their customers time and money.

Went in to see if I could get a Firmware update on my imported Mazda Demio. The lady at services front desk told me they didn’t have the right computer to change the software on Japanese cars. She suggested some other shops nearby, and when I asked them they said the Mazda dealer should absolutely be able to. I then was able to achieve this within about 20 minutes with a laptop and a usb stick at home. The files are online for free and all you need to do is plug in the usb into the car and let it update. Very simple, just watch a YouTube video. Felt like they didn’t want to help just because I didn’t buy the car there. I’d happily had paid for the service before knew I could do it myself. A Mazda dealer should know how to do this easily, and as the only Mazda dealer in Galway should offer the service. Only 2 stars as the lady at the front desk was very nice.