Toyota RAV4 2.8 Hybrid Sol *Side Steps / Style Pac

Had a great experience at Malons Toyota! The staff were friendly and answered all my questions thoroughly. Special thanks to Steven for being so helpful and professional!

My first car service as a new Toyota customer was excellent. All the team were engaging and keen to solve a technology issue I had. Malones have a customer charter on display and it is rare to experience a service business where every person you meet lives up to the aspirations in their charter. Yesterday the Malones team did so. I highly recommend them.

Booked in for a standard yearly service. Was booked weeks in advance. Was offered 9.30 or 1.30pm. I went with 1.30. Night before got a text saying they would need my car until 5.30! Brought car in at 1.20 and the girl at service desk said car would be ready for 5/5.30pm. I said that I live in Balbriggan and without my car I would have to sit and wait. Could it be any quicker. She said "No problem." Rang me at 4.10pm to sell me additional optional service items. Car wasn't even in for the service yet. I got my car back at 5.40pm - 4 hours 20 minutes for a basic service. Malones apparently only issue 2 time slots and keep your car for half a day. I was never told this on the phone. I was never offered a lift to town or a loan car. So I spent half a day sat in a Costa in a retail park. For this reason I won't be back and was unhappy