Volkswagen Arteon Elegance 1 4tsi Phev (includes

My only experience of this outfit is one of frustration and dissatisfaction.We had several issues with a vehicle purchase only 18 months previously and still under warranty.I am not naive enough to think a business doesn’t need to operate on a profit basis but there is also the issue of integrity and decency. Unfortunately, these people only seem interested in the profits side of the equation. Having endured repeated problems with the car I requested a settlement to get rid of it and they came back with a very low valuation or I could trade the car back in to them and buy another vehicle. No thanks. Never again. PS. Joe Duffy sales please don’t bother with the standard ( oh we’re sorry to hear your experience wasn’t up to the standards we strive to maintain) line. You had plenty of opportunities to do what you should have done when I was in contact with your sales people and your Management.

I have been waiting a few months now for a call from the "VW Brand Director" Niall, for some reason the Sales team at Joe Duffy VW can't handle my query around why no VW Service History is available in spite of being told it would be included. Exceptionally poor customer service, would absolutely not recommend them in any way shape or form. Would give them zero stars if Google allowed me.

Nice people, but poor customer service, no brake discs or wiper blades available on day of service.. standard parts. Had to re book. Re hire car. Poor form. Had to pay heafty for the free car health check. Very disappointing Joe Duffy