Volkswagen ID.3 PRO 150 KW Id.3 Style 58kwh 5DR A

I rang the part department in Joe Duffy Volkswagen today, the driver side wing mirror just happened to fall out and smash in the driveway. The gentleman was a legend, not only was the mirror in stock but a lovely lad also installed the mirror for me. Not a word of a lie, I live about 5km from the garage, within 45 minutes of me calling, I was driving away with a new wing mirror in my wife's car. I’m not a person to do reviews but I felt these guys deserved a mention. Tremendous stuff altogether. Thanks again, Fran.

Let me share my experience and feedback: Appointment: Good! 😊 Quotation for service: Good!😊 Customer service: Excellent! Delivery time: One day delayed but it's okay! Replacement vehicle: Yes, provided! Satisfaction: Bad 😞😞😞 I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over. I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please. In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.

DO NOT RECOMMEND. Awful experience with children running the service and customer service department. Staff didn't know the part names and they didn't have visibility of service history notes to communicate the parts and price to complete the job. When the issue came to light on collection after incomplete service performed the follow up to listen back to calls never happened. I never received the feedback and update to resolve dispute as promised so I walked away as to waste more energy is fruitless when dealing with cowboys.