Volkswagen T-Roc 1.0 TSI 115bhp Design

Great experience with Colin recently while purchasing my car. Vehicle was exactly as described on the web site. Colin had car ready for test drive when I arrived. Very happy with the car, and had deal done within 20 mins. Picked up the car a couple of days later, valeted and new nct cert. Excellent, professional and courteous service from Colin. Will be first call when changing next time. Garrett Doyle

Bought a car in Feb 2024. From the day I took it home I had coolant problems. Apparently the warranty doesn't cover this nor the battery I had to replace. I was never given any paper work re the warranty. I would not buy another car from this garage. Make sure you understand what your warranty includes/excludes.

I purchased a Mazda 6 from Charles Hurst Usedirect in February 2023, and my experience has been deeply disappointing. Within hours of receiving the car, I encountered persistent DPF issues that rendered the vehicle unusable. Despite multiple attempts to seek resolution from the dealership, including calls, emails, and in-person visits, the issues were never properly addressed. I have spent over €5,000 in repairs. The dealership's lack of accountability and unresponsive behavior, including broken promises to call back and long delays, has been unacceptable. I strongly advise potential buyers to proceed with caution when dealing with this company.