2014 Citroen Relay L3 2.2 Hdi 12' Dropside Pick Up

A really lovely auction house with very friendly staff. I have found them a pleasure to deal with. All of my enquiries have been dealt with in a timely and extremely personable way. An excellent experience all round.

By far one of the worst ever business I had delt with. Not only they mislead their buyers by hiding details they also purposely misguide their customer to gain higher revenue. Purchased a vehicle and it was not listed whether vehicle is a runner or a non runner. I paid for and went to collect the vehicle. I was told by one of the site staff that staff already knew it was a none runner and they purposely hide that to gain higher revenue. I made the staff member write me a statement confirming that which he did. Contacted general manager John Ardill and he dragged the matter for over a month before issuing a refund and even that was after sending a legal notice. Disgusting and disappointing experience. Will never consider dealing with them again. Attached is statement signed by the Wilsons auctions own staff memeber

Buyers beware—avoid this company at all costs. I had a very disappointing experience with Wilsons Auctions. After winning a lot and paying promptly, I received no confirmation or reassurance regarding the status of my goods. Communication was non-existent, leaving me feeling like I had been scammed. To make matters worse, a staff member pressured me into agreeing to the purchase after I had expressed disinterest. As when you win a bid, it stays pending and they call you stating the reserve hasn’t been met. They called at an inconvenient time, I told them I was and trying to make a flight. Knowing I was busy and under time constraints, they promised to waive the buyer’s premium if I proceeded. However, the buyer’s premium was still charged on the final invoice. A tracking number for the items was eventually provided, but only after I had to escalate the matter and contact their head of compliance, whose details are only in these reviews, and threaten legal action. All emails and calls go unanswered once they have your money. Their response essentially is to accept no accountability, blame the customer for any issues, even if it’s on their end and state they need time. Overall shady behaviour and business practices.