2017 VOLKSWAGEN GOLF VAN FOR AUCTION - NAAS

Clear and easy website to use for browsing and bidding. Very helpful in loading the equipment purchased. If you are unsuccessful in winning an item the deposit is returned promptly.

There is a lot of scrap and lower-quality items sold here, but that’s generally what you expect when dealing with an auction. I don’t necessarily have an issue with that — it’s a case of buyer beware, and you also need to factor in the extensive fees added on top of the hammer price. What I do have an issue with is the poor service and the way the auction process was handled. I placed the highest bid on an item and received an email confirming that I was the highest bidder but that the reserve had not been met. That was fair enough, and I was willing to increase my offer slightly. However, as the auction had already closed there was no way to place another bid through the system, so I emailed them to say I was willing to go higher. I never received a reply. Later, I received another email saying that I had been outbid. Given that the auction had already closed and there was no way to place further bids, this does not appear to be a transparent or honest way of conducting an auction. If you are selling scrape, they could at least be honest about it. I have sent 4 emails since, absolutely no reply. So beware.. All they while still charging me €34 for the pleasure

Bought few bits and pieces anything that was new was fine but nearly every tool Bought was scrap and non repairable .there was even tags on them from a tool repair shop stating that what was wrong and that they weren't repairable.when listing the items for sale these tags were discreatly tucked out of site. The hidden charges you dont see also add up to more than the item your buying .if its used leave it there