Frank Keane first became interested in cars through a teenage fascination with motor racing which resulted in the beginning of a lifelong passion. In 1967, Frank Keane was awarded the franchise for BMW and managed with great success to convey the essential BMW message to the Irish public, establishing, promoting and enhancing the brand and reputation of the marque. In 2017 Frank Keane celebrated its 50th anniversary in business.

This experience and professionalism has continued with the opening of Frank Keane. Frank Keane Naas Road is a premium BMW Retail Centre in South Dublin located off Exit 9 from the M50 on the Naas Road.

I booked my BMW in for a recall and service at Frank Keane BMW Naas Road and the service was excellent. A replacement part had to be ordered which took couple of days, I was offered a courtesy car as a gesture, great customer care. Repairs were done to a fantastic standard. All staff I’ve had dealing with were really friendly. James from the service team looked after us and he was very helpful and professional from start to finish.

Car serviced this morning at Frank Keane BMW Motors, Naas Road, Dublin. Checked my car in online yesterday evening, which made everything very smooth on arrival. Chelsea was very helpful and kept me updated. I waited around for the car, as it was only a small service. If you need to wait anywhere for your car, the waiting area is comfortable with tea and coffee to hand. In addition, there is a great collection of vintage BMWs and a Ferrari to view.

Very happy with my Recent 90min recall, I gave my bmw 530d in on Tuesday for the DDE Recall and got it back Friday , my navigation wasn’t working before but after was working perfectly and car is driving very nice smooth. The staff are very friendly and very helpful. >>>> Just a update got my second recall done on the 14th September 2023 it was very fast dropped in morning got back in afternoon. Thanks again for Efficient service the best part is the self check in i love it , no waiting around, my lifestyle is very busy and waiting don’t suit me. Self check in best thing ever invented. Self check out would be great next time

Really unprofessional and unnecessarily passive-aggressive in dealing with a recall issue I left the car in for. I understand the jokes about BMW dealers being 'stealers,' but €360 for a new battery plus another €140 for a simple diagnostic on a 20-year-old car was excessive - the existing battery, only five months old, was later tested by another mechanic and found to be perfect—no replacement battery was ever needed. It felt like I was dealing with complete opportunistic cowboys. I'm relieved my mechanic managed to diagnose the issue (in 30 seconds), and fix this simple issue himself.

This was my second visit to the dealer, and it will certainly be my last. On both occasions, I entered the showroom with specific intentions—once to browse SUVs for myself and the second time accompanying a friend interested in purchasing a car. However, during both visits, I spent around 10 minutes walking around without a single staff member making eye contact, smiling, or offering assistance. I felt completely ignored and invisible, which is unacceptable in terms of customer service. The atmosphere was quiet, with only a few people inside, yet the staff seemed more engrossed in their screens than attending to customers. When I finally sought assistance, the individual who approached us seemed to judge us based on our appearance and assumed financial capacity. This attitude is disappointing and unwelcoming. It's clear that the level of customer service provided falls far below acceptable standards. I can confidently say that I have received better service at McDonald's.

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There is a 2 Year warranty available from this dealer. Get in touch to find out more.

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