Buying a Vehicle

Portman Business Park Lissue Industrial Estate, Unit 10/11 West, Moira Road, Lisburn

Shopped around but stopped when I went to Phillip McCallen’s. An honest, professional customer experience that separated this dealership from the others. Thoroughly recommended for price, professionalism and peace of mind motoring.

Had a recent trip to France and headed down to Rosslare for the ferry in torrential rain.  Bike conked out about 50miles from the port, which was not expected for a bike with only 1000miles on it.  Rang Phillip and he pulled out stops to get me back on the road ASAP even though I was nearly 200miles away.  He rang ahead to KTM in Dublin and they had the bike as a priority for next day.  Phillip checked in with me several times and kept me updated, which was appreciated.
Turned out it was a faulty battery, as it wouldn't charge over 5v.  This was replaced by the Dublin dealer who told me they were told just to do what it takes and invoice Belfast.
We ended up getting the next available ferry 2 days later, with no bike issues in France

Travelled the length of the Country to get valve clearance done . Fair play a professional job done .
Also worth checking out Hillsborough forest walk while there.

Great day training getting the CBT alot of mixed feelings going into this but the trainer made it an enjoyable day and it flew in 5 stars for a great service will be seeing you again soon thakyou.

I'm ex-motorcycle trade, having owned my own business. I'm well out of it now but still ride. I rang up McCallen for some oil and a filter for my Suzuki (not really knowing who did what, and where in the area). They told me that the only dealer in NI was in Ballymena. I have since discovered that there's a dealer down the road in Magheralin who stock Suzuki consumables. They could easily have told me this but instead were prepared to send me up to Ballymena to deprive another very local dealer of the business.

I'n my day, my loyalty was to my customers so, even though someone enquired about a competing brand, I would direct them to that outlet. In this way we would have, at least, generated goodwill that hopefully, would pay off in future.

As things stands now, I have a sour taste in my mouth and will avoid McCallen's business whenever possible. This is how life works folks! They have to understand human nature.

Phillip McCallen Motorcycles

2021 KTM 690 SMCR with just over 8k miles, in excellent condition and has been really well maintained . £6295

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There is a 6 Month warranty available from this dealer. Get in touch to find out more.

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