Tips and Guides

Irish Garage Equipment Ltd are Ireland's leading online retailer of Garage Equipment. Established in January 2010 in Buncrana, Co.Donegal we now only trade from K10, Greenogue Business Park, Rathcoole Co.Dublin. 
We cater for both retail and online customers with distribution across the whole of Ireland. The key to our rapid growth and expansion has been our emphasis on customer service having gained 5 star ratings on Facebook and Google. 
Stocking the best quality products at very low prices has also been key to our consistent growth. Why choose to shop with us? Unrivaled warranty service Knowledgeable professional staff Top quality equipment Always low prices Physical shop, not just online Order by phone, online or in person at our Rathcoole shop No Gimmicks (&quot;wholesale prices to the public&quot; etc) we just have low prices all the time 5 star customer rating on Google and Facebook. We hope you enjoy shopping with us! Please recommend us to your friends.

Very very good service, ordered screws for side projects i do yesterday around 11am, arrived in less than 24hrs to my door. The products I have bought so far are relatively cheap and great quality. Free delivery if you spend over €50. Very happy, will be ordering from here again in the future. 5 star service 100%

Excellent shop, dealt with them for the first time today bought a chainsaw at a very reasonable price and found a number of other items at great prices. Staff very helpful and knowledgeable, I will definitely be back. Thank you

Terrible company. No tracking, no calls.

They have admitted that the delivery was completely unacceptable but won't return any parts. Have failed to deliver nearly half the order too. Warren has admitted full responsibility and full liability, Liam has promised everything and delivered nothing. The owner is a dodging piece of work. All they supply is wet, damaged, and rusty, equipment. That is, if they deliver everything you pay for. They still have 8 items from my order.

AVOID, AVOID, AVOID

Extremely Disappointing Customer Service and After-Sales Support

I had a very poor experience after purchasing a pressure washer that stopped working shortly after use. Instead of offering support, they immediately tried to shift the blame onto me, claiming I hadn’t topped up the oil—something I had double-checked before starting the machine.

Their so-called head mechanic was dismissive, repeatedly insisting it was my fault without listening to my explanation. Things got worse when a person named Seamus got involved. He was rude, unhelpful, and kept walking away every time I tried to explain my side. When I asked about his role, he mockingly said he was a delivery driver and walked off.

This is the kind of after-sales support you can expect from them—unprofessional, disrespectful, and completely unwilling to take responsibility. Based on this experience, I will not be dealing with them again and will be pursuing this matter through legal channels.

*** RESPONSE TO REPLY FROM IGE ***

Thank you for your response. However, I would like to clarify a few key points regarding the experience.

Yes, my initial complaint was that the unit was cutting off after 10–15 minutes of use, restarting after a short period, and then cutting off again. When I returned the machine, your head technician quickly concluded that the issue was due to the oil level not being “full to the brim.” This seemed to be the sole basis of the diagnosis.

Firstly, any new engine during its break-in period may consume a small amount of oil—this is completely normal. Secondly, if the built-in safety feature you referred to had triggered due to low oil, the machine would not have restarted until the oil was topped up again. This clearly wasn’t the case here. The oil level was slightly below max, not low, and I had oiled the unit properly before use as per the user manual. The mechanic’s insistence that a new engine will not consume even a minimal amount of oil is technically incorrect, and I challenge you to test this theory yourself using the same model under controlled conditions.

It felt as though the entire assessment was angled to place the blame on the customer rather than understand the issue fully. I would have welcomed a proper test, but not under the assumption that I simply didn’t fill the oil correctly—which, again, I did.

Regarding the mention of recording: we were standing in a public space. I stated clearly that I wanted to document the conversation to avoid any misunderstandings. I even offered that you could record me as well—hardly the behavior of someone trying to act in bad faith. Transparency is important in any customer-facing business, and recording a public conversation for clarity and accountability should not be an issue.

Quoting phrases such as “we always aim to offer respectful and professional support” rings hollow when, during the actual interaction, I was dismissed, my technical explanation was ignored, and the owner made jokes instead of addressing the situation seriously.

As I said during the discussion, I am more than open to you running a proper test on another new machine and documenting the results on video. If your goal is truly to provide excellent customer service, that would be a good step toward transparency and accountability.

I hope you will consider this matter fairly.

Had ordered Pacini 8.5 KVA generator on the 4th Aug 2025- click and collect. Website had showed 8 in stock. Rang them on the 7th Aug to enquire when would we be notified of the next steps as the email mentions orders are usually processed within 48 hours. The guy who answered said that because it is click and collect, the order is ready and double-checked it to confirm. I mentioned that we would be there on Monday the 11th to collect it- he said no problem. We get there on the 11th, the guy at the counter (Liam/ Luke? Didn’t get his name) prints us the invoice/ statement and directs us to the warehouse which is 2 doors away ans asks reverse the car and open the boot so that the handler could fit the generator in. The handler at the warehouse scrutinised the invoice in our hand and said that there was no such generator in stock. We went back to the guy at the counter, said that their website still showed 2 were in stock, who merely said that it was an error. That’s it- didn’t say anything further. I said to him that the least IGE could do is offer us free shipping since we have come a good distance. He checked with someone in the office and made a note saying that could be arranged. 9 days since, no updates whatsoever- he had said that the generator was to arrive on Wednesday the 20th which is today- website says out of stock. Won’t recommend them at all.

Irish Garage Equipment

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If you would like to purchase these items you can find them here : https://ige.ie/13-piece-dent-puller-slide-hammer-kit-1776 

You can also contact us by phone : 01 257 21 71

Or in shop :
Irish Garage Equipment
Greenogue Business Park, Unit K10 Greenogue, Co. Dublin, D24 T026

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