BMW 2-Series 218d M Sport Gran Coupe

While getting my recall done in NI, I got a courtesy car that was an iX1. Although I was able to charge it driving down to Cork while I was in Cork I couldn’t charge it because you had to be set up. BMW in Cork understood my tough situation and was able to charge it for me which was very nice of them giving that they didn’t have to help me giving the fact it wasn’t a BMW from their own dealer. This saved me a lot of time and a lot of potential towing expenses. Looking forward to servicing my 3 series here later this year. Thanks for the help 👏

2 parts to my review - purchase of my 251 X1 was made easy by Mark - did have a 3mth wait, but thanks Mark you were great. Now - service. Got car mid April & with less than 2500km it had to go back to Keary’s as there was a cruise control failure message. (I was informed that I was told then that diagnostics are €210, but I wouldn't have to pay - goes without saying!! Any way as massive fan of cruise control & drive on roads that gets the benefit of using it daily, I was anxious to get sorted. Got apt 4 wks later & got it sorted early June. All great till same error came up yesterday (3mths later), booked in for October but I’ve to pay diagnostics on a 5mth old car? How is that right? Disillusioned now.

I brought my BMW 330e (2017) to Kearys BMW Little Island for a service during the winter. The experience was poor from the start – despite having my car for most of the day, they didn’t even begin the service until I arrived in the evening. I then had to wait around for 2 hours while they rushed to complete the job. A few months later, I opened the bonnet (for the first time since the service, just to top up the washer fluid) and discovered the engine cover was missing. I’m almost certain the mechanics forgot to refit it during the service – I hadn’t opened the bonnet myself in the meantime, and it’s highly unlikely someone would steal an engine cover. When I noticed the issue, I called Kearys BMW three separate times over the course of a month. Each time I was told they’d check with the workshop and call me back. No one ever did. It’s incredibly disappointing. When it comes to booking services and taking payment, they are very attentive and helpful. But when there’s a potential mistake on their side, they seem to lose interest entirely. This is not the level of service I expect from a BMW dealership, especially given the premium pricing.