The BMW Eastgate facility is the newest addition to the Kearys family. It's a duly dedicated, standalone outlet, spanning a vast 4 acres, with triple the customer parking of our last BMW showroom, a relaxing customer caf&eacute; with complimentary taxis and Internet Access, and a first for Ireland, servicing from Monday throughout to Saturday evening. Everything at our Eastgate location has been designed to fit in with the ethos - customer first.

While getting my recall done in NI, I got a courtesy car that was an iX1.

Although I was able to charge it driving down to Cork while I was in Cork I couldn’t charge it because you had to be set up. BMW in Cork understood my tough situation and was able to charge it for me which was very nice of them giving that they didn’t have to help me giving the fact it wasn’t a BMW from their own dealer.

This saved me a lot of time and a lot of potential towing expenses.

Looking forward to servicing my 3 series here later this year. Thanks for the help 👏

2 parts to my review - purchase of my 251 X1 was made easy by Mark - did have a 3mth wait, but thanks Mark you were great.
Now - service. Got car mid April & with less than 2500km it had to go back to Keary’s  as there was a cruise control failure message. (I was informed that I was told then that diagnostics are €210, but I wouldn't have to pay - goes without saying!! Any way as massive fan of cruise control & drive on roads that gets the benefit of using it daily, I was anxious to get sorted. Got apt 4 wks later & got it sorted early June.
All great till same error came up yesterday (3mths later), booked in for October but I’ve to pay diagnostics on a 5mth old car? How is that right? Disillusioned now.

I brought my BMW 330e (2017) to Kearys BMW Little Island for a service during the winter. The experience was poor from the start – despite having my car for most of the day, they didn’t even begin the service until I arrived in the evening. I then had to wait around for 2 hours while they rushed to complete the job.

A few months later, I opened the bonnet (for the first time since the service, just to top up the washer fluid) and discovered the engine cover was missing. I’m almost certain the mechanics forgot to refit it during the service – I hadn’t opened the bonnet myself in the meantime, and it’s highly unlikely someone would steal an engine cover.

When I noticed the issue, I called Kearys BMW three separate times over the course of a month. Each time I was told they’d check with the workshop and call me back. No one ever did.

It’s incredibly disappointing. When it comes to booking services and taking payment, they are very attentive and helpful. But when there’s a potential mistake on their side, they seem to lose interest entirely. This is not the level of service I expect from a BMW dealership, especially given the premium pricing.

I contacted Keary's BMW as i was told the tyre pressure sensor needed to be replaced and the dashboard was showing the fault. I had a 2 year BMW warranty which was still covered.
I was told by Keary's BMW i would have to pay €250.00 to get diagnostics, again the car was still under warranty. i asked for a call on the 7th of November no call from Keary's.

As a result i will get this done by independent Garage, but Kearys BMW my next BMW will not be bought in your dealership.

I purchased a 2024 BMW 520D from Kearys in April and it was a very disappointing experience. I purchased the car remotely, putting my trust in the reputation of the BMW brand and the size of the Kearys operation. When the car arrived I discovered that it was in a poor condition, which required me to get the car deep cleaned. There were also scratches on the paintwork and marks on the alloy wheels. There were sweets mashed into the carpets, stains on the seats and biscuits mushed into air vents and crevices throughout the car. There was also a nick in the rear tire of the car. I also had extreme difficulty getting the log book for the car, and getting the previous driver removed from Eflow barrier free tolling. It took almost four months to get the log book and almost two months to get the previous owner removed from Eflow. I get that problems happen with car purchases, but it was the manner with which Kearys dealt with the problems that was the core issue. Complaints made about how the car was presented to me were ignored. Issues with the log book and Eflow required repeated emails to Kearys and it took days to get emails answered. Promises of follow up never happened.  I ended up paying €100 to get the car professionally cleaned, fines from Eflow of €115 and am facing a significant cost to get the nicked tire replaced. Admittedly the fines from Eflow were partly my fault but given that I had to constantly chase Kearys on the log book and Eflow, a gesture of shared responsibility and  goodwill would have demonstrated a professional response to a very bad sales experience. The only gesture from Kearys was to pay to get the car taxed for a couple of months and the only reason they did this was because I would not have been able to access concierge airport parking without a valid tax disc, three months after I had purchased the car.

The sales person contacted me at 9.02am the morning after I logged a sales enquiry on their website, but after I had agreed to buy the car that’s where proactivity ended. For a company representing a brand like BMW I think the whole experience is absolutely unacceptable and demonstrates a very shoddy and short-term approach to selling a BMW. All the marketing in the world can’t undo experiences like this. BMW should strongly consider selling their own vehicles in Ireland. Post script. Despite the response from the the Keary’s social media team they never did get in touch with me or have had any interest addressing my poor customer experience. All talk, no action perfectly sums up Kearys

Kearys BMW Eastgate

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Kearys Eastgate | BMW Dealership Cork | DoneDeal

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