BMW X5 xDrive50e M Sport

We just got our X1, the overall sevice is exceptional. David Dumitru went above and beyond and made the process very smooth and easy. I highly recommend this garage and David definitely worth a raise too. He is exceptional and extremely helpful throughout the process. Thank you so much for all your help.

Do not let them service or maintain your car. Damaged my car and tried to hide evidence. Servicing department damaged headlight washer components on my front bumper while carrying out an inspection and attempted to hide the damage with cable ties and glue. My complaints are being ignored by the parts and servicing manager Craig. 1) issues started after I purchased a new headlight to solve a DRL issue I was facing. This new unit didn’t work after being installed and I sent the car into Kearys for them to inspect the unit under warranty and provide a replacement unit. I was told after their “inspection” that the unit was fine and it was an issue with my car. They proceeded to charge me over €200 for the visit and sent me on my way, suggesting a new ECU could be needed. 2)After consulting with an actual BMW specialist, I purchased another new headlight unit which worked first time despite Kearys stating that the first new headlight didn’t work because of an issue with my car. I then had to work with the servicing department to organise another inspection of my car with the new headlight unit already installed and functioning (to prove the first new headlight not working was an issue with the unit rather than my car) to finally get my refund on the original faulty unit. 3) After their inspection I was given my refund for the headlight but then had to fight for months to get a refund on the initial inspection where they failed to complete any proper tests to identify the fault with the 1st new headlight unit. Why should I pay for an inspection that should have identified the issue in the first place and so be covered under warranty? I am not financially responsible for their lack of diagnosis effort or skills. 4) A while after getting all of this sorted I thought the issue had finally been closed out. But, after another visit to a real BMW specialist we noticed that my bumper needed to be realigned after the latest visit to Kearys and upon doing this we noticed the damage, cable ties and glue behind the bumper. It is unacceptable that this happened in the first place but the conscious attempt to hide damage to a customers car is even worse. The sales experience may be fantastic, but be weary that once you need parts and servicing, you’re no longer a priority.

Will not own up to damage caused by their staff I dropped my car in for a €2,000 repair on damage caused to the front bumper by another driver in a car park. I then had my car given back to me on Feb 13th with the driver's wing mirror completely broken. It was swinging freely on the housing, no electrics working and part of it patched with black tape. Also lots of paint chipped off the A-pillar and a series of small dents above the drivers door. It looked like it had been in some sort of accident while in for repairs. This was all pointed out to the service manager before I left with the car, who told me to 'enjoy it for the weekend' and that he would email me the following Monday (this was a Friday). I heard nothing for two weeks, every time I rang or emailed I was being fobbed off by the service advisors who told the service manager Craig was 'in a meeting' or was 'in the process' of writing me an email. On one occasion I walked into the building, watched him walk behind the service counter and was told by the service advisor, Lauren, that he was not in the building. It took me making a formal complaint to BMW Ireland before Craig would agree to fix the damage on Feb 26th. He remained adamant that his staff had not caused the damage, even though they were the only ones with access to the car in the time between me dropping it in and me collecting it. He also refused to let me see CCTV footage of the car park to prove I had dropped it in in working order. I then had to drive with the broken mirror for three more weeks before the car was booked in for repairs. When I collected the car on March 25th following replacement of the broken mirror, I was told they had replaced it 'as a gesture of good will' (it is not good will if you are fixing damage you have caused) and that they would not fix the paintwork/dents which were also inflicted on the car while it was with them. Craig said he had never agreed to fix the paintwork, and denied any responsibility for the damage to the mirror or rest of the car. None of this was communicated to me before I dropped the car in, I was left to drop it in under the impression that it would all be fixed. I decided initially to get the repairs done with Keary's as I expected a dealership would not do a botched job. You would be better off sparing yourself the grief and expense and going to any other body repair shop. If you make any agreements with this dealership, make sure you get everything in writing, as they will absolutely go back on their word if it saves them money. From reading other reviews, I am clearly not the only person they have done something like this to. An absolute disgrace of a dealership