BMW X5 xDrive50e M Sport

⭐⭐⭐⭐⭐ 10/10 Outstanding Service! I cannot recommend this BMW team highly enough. Everyone I dealt with was extremely professional, incredibly helpful, and went above and beyond. The customer service was second to none – friendly, efficient, and truly caring. Absolutely perfect service, 10 out of 10! I’ll definitely be back and recommend you to everyone I know.

I don’t normally write reviews, but I wanted to wait until after my 1,000 km break-in service before sharing my experience with BMW Motorrad Cork. From start to finish, the buying experience was excellent. I bought my bike from Jer, and he was brilliant to deal with. Everything was handled over the phone, making the whole process incredibly easy and straightforward. At no point did I feel under any pressure to buy the bike, which was a refreshing change compared to another branch. A big thank you as well to Deirdre and Conor, who were both a pleasure to deal with throughout the process. When I brought the bike back for its 1,000 km service, Danielle in the service department was fantastic—friendly and professional. I also had a small cosmetic issue with the bike, and they sorted it without any hassle. Overall, I genuinely couldn’t fault BMW Motorrad Cork. Excellent customer service from sales through to aftercare, and I’d have no hesitation recommending them to anyone looking for a new bike.

Will not own up to damage caused by their staff I dropped my car in for a €2,000 repair on damage caused to the front bumper by another driver in a car park. I then had my car given back to me on Feb 13th with the driver's wing mirror completely broken. It was swinging freely on the housing, no electrics working and part of it patched with black tape. Also lots of paint chipped off the A-pillar and a series of small dents above the drivers door. It looked like it had been in some sort of accident while in for repairs. This was all pointed out to the service manager before I left with the car, who told me to 'enjoy it for the weekend' and that he would email me the following Monday (this was a Friday). I heard nothing for two weeks, every time I rang or emailed I was being fobbed off by the service advisors who told the service manager Craig was 'in a meeting' or was 'in the process' of writing me an email. On one occasion I walked into the building, watched him walk behind the service counter and was told by the service advisor, Lauren, that he was not in the building. It took me making a formal complaint to BMW Ireland before Craig would agree to fix the damage on Feb 26th. He remained adamant that his staff had not caused the damage, even though they were the only ones with access to the car in the time between me dropping it in and me collecting it. He also refused to let me see CCTV footage of the car park to prove I had dropped it in in working order. I then had to drive with the broken mirror for three more weeks before the car was booked in for repairs. When I collected the car on March 25th following replacement of the broken mirror, I was told they had replaced it 'as a gesture of good will' (it is not good will if you are fixing damage you have caused) and that they would not fix the paintwork/dents which were also inflicted on the car while it was with them. Craig said he had never agreed to fix the paintwork, and denied any responsibility for the damage to the mirror or rest of the car. None of this was communicated to me before I dropped the car in, I was left to drop it in under the impression that it would all be fixed. I decided initially to get the repairs done with Keary's as I expected a dealership would not do a botched job. You would be better off sparing yourself the grief and expense and going to any other body repair shop. If you make any agreements with this dealership, make sure you get everything in writing, as they will absolutely go back on their word if it saves them money. From reading other reviews, I am clearly not the only person they have done something like this to. An absolute disgrace of a dealership