Ford Puma GEN-E SELECT 43KW 375KM WLTP CALL Derek

Just had the best service experience at Spirit Ford of Dublin. Service manager, Brian was amazing. Friendly, efficient and knowledgable, he quickly processed my car and had it back to me on time by the end of the day. The car (Max) came back looking brand spanking new both inside and out. In the 8.5 years I have owned the car, this was easily the most impressive service call. I felt like I got a new car.

I recently purchased a Ford Puma from Spirit Ford, Stillorgan and the experience was smooth and I didn't have to do much. Everything was managed well. Steven managed the experience amazingly well and delivered the car on time and also helped me out with any queries I had. Overall an amazing experience.

I used Ford’s pick-up and drop-off service last year and had an amazing experience, so I decided to book with them again this year. Unfortunately, this time was very disappointing. Even the booking process was difficult — when I first called, I was told I would be transferred to the mechanic to make the booking, but the call got hung up. I had to call again just to secure the service. On the day of the appointment, the scheduled pick-up time passed without anyone arriving, and I had to call to follow up before they confirmed they were coming. After collecting the car, I received details of what needed to be done but no further updates. The car stayed overnight with no communication, and the next day I had to call again to find out what was happening. Only then was I told they would drop it off later. I also found the pricing unclear. The work I chose was quoted at €180, but by the end the cost had doubled, with no explanation provided upfront. Compared to the excellent service I experienced last year, this lack of communication, poor organization, and unclear pricing was very frustrating and makes me rethink my choice.