Volkswagen Tiguan Tiguan Elegance 1.5TSI PHEV 204H

I went to VW Joe Duffy Volkswagen (Swords) to get a diagnostic report done on my car. Before any work was carried out, I specifically asked for the spark plug connector and the window switch to be changed. I was clearly told the price would be €480. What did I end up with? A bill of €625, no diagnostic report, and instead of changing the spark plug connector, all spark plugs were replaced without my approval. I honestly do not believe my car was even properly connected to the diagnostic computer, as they told me they could not see any issue. However, my own mechanic later showed me on the computer that there was a fault with the spark plug connector. I am extremely disappointed with this experience. There was clearly a serious misunderstanding and lack of communication between the service desk and the mechanics, and I am the one who paid the price for it. To be honest, I would not recommend this garage to anyone.

Worst experience. Paid 400e for the full service, they kept the car overnight after telling me it would be ready in 20 minutes when called same day. Asked me to come next day when I arrived. Next day they had items printed on the service log invoice which were not done and were supposed to give me a call about it. No call was given. Now I am supposed to come back to them for those repairs and pay again. Customer service was rude including the manager, who kept telling me the guy who handled my car yesterday is on holiday so they cannot do anything about it. Either give me a call and get the repairs done or dont put them on the log at all.

Bought a car here in late 2022 for +20k, was sold it with no NCT! Advised by sales rep it was my responsibility to get one but that it would pass. It failed the NCT twice! Cost me money and stress. Manager admitted sales rep should only sell car with NCT. A month later the car had to be brought back as was making really strange mechanical noises (really bad). Sorted apparently using fuel injection cleaner. Late last year the flywheel went, they wanted 3k to fix that! Laughed at me when I said they should be responsible and quote said "it's 10 years old lad, you should do the cash machine competition". This was a high stress situation where I had just lost my mother and was laid off from my job. Then my car gone too!! I didn't need the smart ass comments at that time or laughing at me as if I was stupid. The attitude of the company was that if you pay 20k for a car it should only last you for two years post purchase because it's 10 years old and go and gamble because it ain't their issue. I subsequently got the flywheel fixed for 2700 in a garage, after that the mechatronic unit failed and now the DSG gearbox has failed. So essentially I've paid: 20k for the car 2700 for flywheel 3000 for mechatronic Gearbox likely 3000 too. So essentially I've paid 29k for nothing! Because the car is useless and just a black money hole. I've had no car for a month, these absolute morons in Joe Duffy call asking how the car is going now and again. However when you want help, they laugh at you and make you feel stupid, undervalued and as if money is worthless. This was by far the worst spent money, I'll never buy from this company again and I'll be recommending everyone to avoid them. Bad car quality, bad attitude, bad service and repair policies.