Your leading North Dublin Volkswagen dealer. We are situated in the Airside Motor Park, Swords, Co. Dublin.

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I rang the part department in Joe Duffy Volkswagen today, the driver side wing mirror just happened to fall out and smash in the driveway. The gentleman was a legend, not only was the mirror in stock but a lovely lad also installed the mirror for me. Not a word of a lie, I live about 5km from the garage, within 45 minutes of me calling, I was driving away with a new wing mirror in my wife's car. I’m not a person to do reviews but I felt these guys deserved a mention. Tremendous stuff altogether. Thanks again, Fran.

Let me share my experience and feedback:

Appointment:  Good! 😊
Quotation for service: Good!😊
Customer service: Excellent!
Delivery time: One day delayed but it's okay!
Replacement vehicle: Yes, provided!
Satisfaction: Bad 😞😞😞

I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over.

I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please.

In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.

DO NOT RECOMMEND. Awful experience with children running the service and customer service department. Staff didn't know the part names and they didn't have visibility of service history notes to communicate the parts and price to complete the job. When the issue came to light on collection after incomplete service performed the follow up to listen back to calls never happened. I never received the feedback and update to resolve dispute as promised so I walked away as to waste more energy is fruitless when dealing with cowboys.

I’ll start by saying I live in Finglas but have always brought my car to the Swords branch because I thought they had better service.I went to pick up my car as it was ready after a service. I was asked to wait in the seating area which was for nearly 15 minutes. During this time the staff were have the craic at the reception (loudly). After a few minutes waiting, the service rep who was to eventually summon me, sat at his desk and was chatting to the lad who looked like he was on work experience at reception. At one point the younger lad loudly swore during conversation with the service rep. At this point I realised the branch had gone to the dogs. The service rep didn’t even come over to me but shouted across the room asking if I was ‘alright’, knowing I was waiting to pick up my car. He obviously sensed I wasn’t happy as I was short with him given the situation. Instead of smoothing things over with me, he decided to be very short back. Absolutely shocking customer service. Staff are clearly poorly trained. I really hope the mechanics are better at their jobs than the advisors for the sake of my car. Not a hope I’d be bringing my car back there again.

They used to be really good now they won't even pick up the phone. My car (new ID4) has been in the garage 4 times in two years. Last time for 1 week to fix the direction as it broke (a new car…). Got it back and guess what? Still broken. Promised a call from sales as we want to get rid of the car. It never happened. We are going to involve our solicitor in the matter as he reckons this has cost us several thousands in time not to mention that he wants us to request a return of the car due to poor build quality. The service is also terrible. Never call back and it is almost impossible to get on the phone with them. Will be my last Volkswagen.

Joe Duffy Volkswagen (Swords)

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There is a 1 Year warranty available from this dealer. Get in touch to find out more.

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There is a 3 Year warranty available from this dealer. Get in touch to find out more.

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Joe Duffy Volkswagen (Swords)

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