Volkswagen Tiguan Tiguan R-line Tsi Phev S-A R-li

What fantastic service I received from Caimin at jd swords. I'd reviewed other dealers renault, mg and even though the id3 was slightly more expensive Caimin went through everything and convinced me it was the best choice. I'm delighted with my car and the service I received.

Poor customer service experience. Have to say their aftercare is great when nothing is wrong. They were happy to take nearly 1300 for a mechantronics, on top of a diagnostics fee. Unit production stopped and was left in the lurch for 3 weeks (until I contacted them for an update), I was told i had to bring it back to the garage, told they could do nothing cause they cleared the error. So.i needed to reproduce the error and come back for another doagnostics. They were obsiouly too incompetent and didnt get all the required info too the replacement from VW first time around. Unit eventually came, fitted, went home and the second key had stopped working. Brought it back and was told its normally a 100 charge, even though it was working before they worked on the car. Aired my thoughts and unsurprising havent had a follow after care call. Heads buried in the sand when shit hits the fan.

Tried to over-charge me by €140 for a service, then when doing the service they installed a new pollen filter without sign off so bill was €60 higher than expected. Had no energy to argue with them but it left a bad taste in the mouth, will avoid in future.