WELCOME TO DESMOND MOTORS THE LARGEST FAMILY RUN FORD DEALER IN NORTHERN IRELAND. The largest family run Ford Dealership in Northern Ireland and have been in business for over 50 years. Desmond Motors is your ONE STOP SHOP for ALL your motoring needs. We have a full range of New Ford Cars as well as quality Used Approved Used Vehicles - both with offering special deals and financing options. Our Commercial Vehicle Range stock a variety of demo vehicles for you to test drive. Browse through our great selection of Used Commercial Vehicles and we also offer amazing deals on new and used commercial vehicles. Anyone entitled to Higher Rate Mobility, we can supply you with cars - whether you are new to the scheme or looking to renew your current vehicle, our team of Motability specialists are on hand to organise hassle-free delivery of your new vehicle. Our fantastic Service department can help you with any aftersales enquiries. Our workshop offers Vehicle Servicing, MOT work, Visual Health Checks and much more. You can even collect 2 Nectar Points for every &pound;1 spent. We currently have special offers available on selected accessories. Desmond Motors only stock Genuine Ford parts and accessories.

I had a wonderful experience.  The salesperson, John Doherty was so helpful and patient. Delighted with my new car.

We have been with Desmond motor s for over 30 years and wouldn't dream of going elsewhere the service 100% and the customer care is top quality the people who work there is very professional and welcoming

Couldn't be more happy with my Puma Ford Car at Desmonds Strand Road Derry /Londonderry .
Sales service outstanding Customer Service ,Hospitality 10 /10 .
Jonathan my sales rep was 10 /10 explanation of Car from every Aspect ...easy to drive to suit all my needs and my experience was smooth from start to finish ..totally Outstanding Dealership on all aspects ..and personally telephoned me to see how Car compatibility and performance was suitable for my needs ....More than Outstanding in their Field ...Top Class Relyability ..I feel safe and secure driving my Ford Puma .
I'm assured that I will love Driving my Ford Puma which fits all my needs and way of life ...enjoying safe travels ...more than Delighted 5 Stars 🌟 all round .

AVOID DESMOND MOTORS.

DO NOT WASTE YOUR MONEY buying a new or used vehicle from Desmond Motors.

They are extremely dismissive, slow and difficult to deal with. Having purchased a used Nissan Qashqui, I spent the next 6 weeks negotiating with Liam (GM) and his team to fix and engine leak, 2 weeks after I purchased it on the Buncrana Road.

Once the oil leak was fixed, I had to return the vehicle for a second issue. I go the run around about parts, Liam cited that it is Ford I should have bought, his staff were not available for timely updates when all the while I had to transfer and continuously extend my insurance policy onto two terrible, old and what were the mechanic run around cars disguised as 'courtesy cars' in lieu.

I had to wait over 3 hours in the showroom for a car to brought and have missed numerous days with work because they sold a sub standard vehicle claiming they had completed 'checks'.

The blamed the suppliers, it being a Nissan engine and not a Ford for the delays but were unable to cite tracking orders or expected delivery timelines for the parts. I got the run around every single time.

The vehicle was returned to me the first time with an empty tank while it was in the garage, what I assumed was being repaired, without any reason or reimbursement. Customer care is poor, after sales service is poor.

All excuses and stories and no actual care for their customers only profit/sales.

Overall, a very, very poor dealership and would encourage new and existing customers to go elsewhere and don't be caught.

Attachments:
1- I spent the next 7 days calling daily, emailing Liam & his employees for an update regarding the part when it was clear on the initial assessment pic 3 that there was an issue. Pic 2 is what was on my car after the oil leak was 'repaired'.

Great Vehicle, awful customer experience. I will not be buying anymore vehicles from Desmond. My Ranger Raptor was delivered to me with cement dust all over the vehicle as it had been stored in a cement yard for a week because they would not deliver my expensive vehicle on the day I required, just to add I paid for the delivery. As I said the vehicle is great the dealer was not.

Desmonds Motors Used Car Centre

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