Selling quality used cars all over Ireland

Last December, I parted with my dream car, a V8 F-Type Convertible, as my family was growing. Soon after, I came across a stunning Porsche Taycan at GC Motors and decided to make the purchase. The sales process was smooth, and the service was excellent. On that experience alone, I would have rated them 4 stars.

What truly pushed this review to 5 stars, however, has been everything that followed. The aftercare, warranty support, and ongoing communication have been exceptional. A special mention must go to Neil Abbey, who has been outstanding from day one of aftercare. From the moment I walked into the showroom, Neil made me feel at ease, comfortable, and genuinely excited about the purchase.

His professionalism, warmth, and dedication have turned what was initially a one-off exchange into a relationship where I now see myself as a loyal GC Motors customer. Thanks to Neil and the team, I wouldn’t hesitate to return for my next car. Five stars, without question.

I had an excellent experience buying my car from GC Motors. Warren, the sales guy, was fantastic throughout the process – very professional, a great communicator, and never pushy. He gave me the time and space I needed to make my decision, which made the whole experience stress-free and enjoyable. I’d definitely recommend GC Motors to anyone looking for a new car – top-notch service from start to finish!

I recently contacted GC Motors with an enquiry on a BMW M4 which was listed in their pre-owned stock. The initial enquiry and discussion was handled very professionally by Neil Abbey who is the Senior Sales Executive. This included providing a very competitive px valuation for my current vehicle. I would have no hesitation in highly recommending both GC Motors (for the quality of their stock) and Neil for his proative handling of my enquiry and asking all my many queries in detail and very promptly.

I recently bought a Range Rover Velar from GC Motors and had the absolute pleasure of dealing with Neil throughout the entire process. From start to finish, Neil was exceptional—professional, approachable, and clearly passionate about delivering top-tier service.

He took the time to answer all my questions, made sure I was completely comfortable with the vehicle, and kept me updated every step of the way. There was no pressure, just honest, helpful advice and a genuine desire to ensure I was happy with my purchase.

The Velar was presented in immaculate condition, and Neil made the whole experience smooth and enjoyable. If you’re thinking about buying from GC Motors, I highly recommend asking for Neil—he truly goes above and beyond. A 5-star service all the way!

The worst car-buying experience I’ve ever had.

After agreeing to purchase a car from this dealer, everything went downhill fast.

Delivery disaster:

The car turned up after a 5-hour drive with a windscreen plastered in flies, seemed odd not one washer clean. When I cleaned it myself the next day, I found a large chip right in the centre of the driver’s view, was the driver trying to hide it. It also had badly mismatched paint and bad panel gaps and loose trim on the front bumper — clear signs it had been in a bump.

Broken promises & miscommunication:

I made it clear from the start I needed the car delivered, and paid a deposit on that basis. Then Pete stepped in saying they don’t do long-distance delivery — contradicting Justin who had just bragged about a delivery to Aberdeen. Complete internal misalignment.

Endless chasing on trade-in:

Despite my trade-in passing an Audi MOT and a specialist inspection with no advisories, they kept requesting unnecessary proof — including brake disc measurements. I sent micrometer readings and written confirmation from the specialist. I even offered to walk away as it became a bit of a farce, but was told they didn’t want to lose the deal. Other dealers were offering more for my car with none of the hassle. Communication was consistently reactive — I had to push for every response.

Potential Privacy breach & no accountability:

On the agreed deadline I gave them to confirm or cancel the deal, I was contacted by strangers on Facebook asking about the RS6 I was “selling” on a trade page! How did they get my details? When I raised it, the salesman gave me a speech about how they “underwrite” older vehicles — no apology or explanation for the potential breach. Ironically, one of those strangers offered me £2K more than they did. I should’ve walked away.

Condition of the car:

The car they sent had clear paint mismatch and misaligned panels and loose trim — even a basic walkaround would’ve revealed it. It’s bad! I was promised a call from Pete while the delivery driver was still present. It never came. The salesman later called back and said, “It is what it is.” Eventually, the driver receives a message ‘they will offer a bit of a refund’ — just lip service to leave. After that: silence. I’m now 3 weeks down the line. Photos of paint available on my lovepetrol insta page.

Lack of paperwork:

No service history, inspection checklist, or paperwork to back up their “checks.” Just a copied green keeper slip I had to ask the delivery driver for. For a nearly £50K car, that’s unacceptable. I’ve bought and sold cars long-distance before — this isn’t how it’s done.

Zero aftersales support:

I was repeatedly told the manager, Pete, would call. He never has. Meanwhile, my trade-in was on Autotrader within days for 25% more than they gave me. They’ve won both ends of the deal and couldn’t care less about aftercare.

Final word:

They might tell you “we sell hundreds of performance cars a month,” but customer care clearly ends once the payment clears. I’ve since found many similar reviews. Social media hasn’t allowed customer tags since 2020 — clearly trying to dodge visible backlash.

I deliberately didn’t chase them after delivery to see if they’d reach out about the refund. They didn’t. I chased them again days later — replies suddenly slowed compared to the sales process. We are 3 weeks down the line. I got an email saying ‘the day has run away from me’ but not a single attempt to call. Maybe he’ll find the time, since he’s had time to reply to Trustpilot reviews.

I contacted the DVLA a week later and they had not even been notified of any change of ownership. Again had to chase. It takes two minutes online. I’m assuming they were waiting for the 14-day return period to lapse.

Buy at your peril.

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