It's my second time with them, first time the car broke down (we didn't buy it from them) but they arranged for the car to be collected, fixed it faster then originally said and we got it back shining. The car was back in for a minor recall today, I just got the car back shining clean again and within a much quicker time line then thought. All the staff are so friendly and helpful, they have a lovely waiting, with tables and coffee so could work away while waiting. Brilliant service, thanks you

Had a very positive experience dealing with the guys at Kia Airside whilst picking up a Kia EV6. I dealt with Sonny and he had plenty of time for answering questions, test drives, and the financial side of things. Would recommend dropping into Joe Duffy Airside if you're thinking about purchasing a new Kia.

I am very disappointed with my service experience. I booked the premium €436 service but called back the next day to downgrade to the basic €240 plan. I was assured this change was noted. Despite this, I was charged the full €436 premium price after less than 1.5 hours of work.

Furthermore, I raised an issue with the back seatbelt sensor, but was told simply to "test it," leading me to doubt if any proper diagnostic work was done at all.
This rushed service, compounded by the major error in billing, resulted in me paying nearly €450 for minimal work. When questioned, the only explanation for the extra cost was vaguely "more filters" versus "just an oil change." I received very poor value for money. Due to this significant billing error and the lack of diagnostic effort, I will not be returning to this dealership.

Receptionist was very welcoming, however!

**update as of 28/10/2025**

The team have completely stopped replying to my emails. They offered a “free” brake fluid change which wasn’t included in the crazy €430 feed (€250 was for labour) and have said that they “don’t want to start removing parts off the car” as I requested a refunded between the overcharged amount (their internal mistake) and the cost of the agreed basic service plan (€240). Would not be returning here.

Customer service is non existent here. I bought a car over 4 weeks ago and it came without a tow cover.
I was assured the day picking up the car I'd have it the following week. But no.
I have been calling at least twice a week and been told they will call me back but they never do.
Avoid this dealer.

Really bad experience with this store. I bought a Kia EV9 two months ago. Day of collection I had zero instructions how the car works, charging instructions etc. I had to wait one week to get charging cable, more than one month the car mats that by the way are the wrong one and still don’t have the car spare keys. No support from kia customer service or store manager. If I can say this is the worse store in Dublin.

Joe Duffy Kia and Volvo

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There is a 1 Year warranty available from this dealer. Get in touch to find out more.

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There is a 7 Year warranty available from this dealer. Get in touch to find out more.

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