Michael Moore Car Sales employs a staff of 30 and we have been established in 1972.
Professional Team: Our sales team comprises of Michael Moore, sons Brendan Moore and Robert Moore and Frank Fitzpatrick, while Ken Furlong is our financial consultant.

Other key company members are Accountant Fergus Byrne, our Administration Staff Catherine Moore, and Serena Brennan. 

Our Service Manager is Paul Joslin, Service Advisor is Brendan Donnelly and Liam O'Brien is our Workshop Controller. Damien Kennedy looks after our Warranty Department.

Our state of the art workshop contains 8 technicians and 2 in our Bodyshop.A team of 4 work in our valeting bay.

Our parts consists of Parts Manager Samuel Justin and Parts Advisors Vernon Fanning.

I recently had my car serviced with them, and was satisfied with the experience. The staff were courteous, and knowledgeable, especially Liam who took his time to clearly explain the different aspects of free car health check. Everything was handled efficiently, and the service was completed within the promised timeframe.
It’s clear that they take great pride in their work and genuinely care about their customers. Would recommend going to them. 👍🏻

Great experience with Michael Moore Portarlington. I had an ongoing issue with my Mercedes that had previously been misdiagnosed elsewhere, leading to unnecessary work and the problem still not being resolved. Michael Moore quickly identified the real cause, explained everything clearly, and handled the repair properly from the start.

They diagnosed the fault efficiently, kept me updated throughout, and got everything sorted without delay. The issue was fixed correctly and at a fair cost, which was a huge relief after my previous experience.

Overall, very professional, fast, and good communication. I would definitely recommend them ⭐️⭐️⭐️⭐️⭐️

Overall experience with Michael Moores  car sales not good .
Since i bought my car here iv had a number of bad experiences from staff shouting at me to staff forgetting to order a part I'd paid for,  left waiting months with no communication and no apology, no follow up to say the part was in or not just forgotten. No interest in the customer and no customer service to speak of as far as I experienced.
When I completed the Volkwagen survey I was contacted by Robby with in minuits of sending it in and shouted at down the phone because he was unhappy with my survey contents, my actual experience didn't matter to him. He stated that he would now have to fill an incident form because of my complaint. Telling me i have your survey here in front of me, reading it back to me on the phone . Challenging my views on how i completed the survey and my experience written in the survey with Michael Moores car sales. Robby wasn't phoning to apologise at all he just berated me instead insisting the survey was only about the day of the service and didn't want to hear about  my full experience since becoming their customer. I was nauseated and in shock after the phone call to say the least. I dont see myself returning here in the future  due to how i have been treated as their customer. The receptionist was pleasant efficient  and respectful on all my interactions with her on the day of the service and the day of the car repair Otherwise if i could give 0 score i would. As it seems I'm not the 1st customer to be shouted at by the staff in Michael Moores car sales unfortunately by the reviews included here.

Extremely disappointing experience.
I was charged €300 for a “diagnostic report” that I never actually received. Instead, they only added a short and incomplete recommendation on the invoice, which did not explain anything properly. When I tried to ask for clarification, the staff were rude and unprofessional, even yelling over the phone.

I have never experienced such poor customer service — no transparency, no respect, and no accountability. I would strongly advise others to stay away from this garage. There are plenty of honest, professional mechanics elsewhere who treat customers properly

I have a number of issues with the service provided and expected much more from a main dealer garage, in terms of professionalism, helpfulness and fairness.
Firstly, I was overcharged what I was originally quoted for the issue identified. The ignition switch malfunctioned so I had to get towed to the garage and then was quoted by Robbie 1350 to replace and program in the new switch. Upon collection the price then jumped to 1500 as he explained that they hadn't realised that a programmable key also had to be ordered and then returned to Mercedes (for security reasons). For the mistake in quotation, I had to paid.

To further sour the dealings, no further diagnostics for the issues in the car were provided, even though the car had been with the garage almost 3 weeks and they could easily have indicated what other faults were present or seemed to be coming down the line and some indication given of cost to fix. When I asked Robbie about an indication of other faults, he told that "you never asked".

Suffice to say, I am disappointed with the service I received and it falls far short of the reputation Michael Moores has. The athlone branch have always been a pleasure to deal with.

Michael Moore Car Sales Portarlington

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