Portman Business Park Lissue Industrial Estate, Unit 10/11 West, Moira Road, Lisburn

I dropped into Phillip McCallen Motorcycles yesterday because I needed a minor adjustment to my bike. All staff I met was very friendly, but a special thanks goes to Corey, who was amazing and got everything sorted in just a few minutes. I was also impressed by the huge selection of bikes, clothing, and accessories. Thank you again, and I would definitely recommend them to everyone 👍

Online purchase of Triumph Triple Tritech Pants. Ready for a short tour in Scotland's unpredictable weather.
Lucy & Tommy, who were running the online orders department. Were both extremely polite, helpful and efficient. In response to my enquiries and providing an excellent service.
I would certainly have no concerns, in ordering further products with Philip McCallen Motorcycles..

Philip has forgotten more about bikes than most of us will ever know.
He's experienced staff are always available to help you with anything.
Great 👍

I bought a KTM EXC-F Six Days bike from Phillip McCallen Motorcycles last November. Once delivered I noticed the seat was ripped and the indicators had been mounted upside down. They did send me a replacement seat but it took an awful lot of chasing and time to arrive. I managed to rectify the issues with the indicators myself. This lack of detail from a certified KTM dealer is pretty poor to be fair. I also noticed the chain was exceptionally tight so obviously the bike hadn't been properly PDI'd. At the time of purchase, I also purchased a spare sticker kit. 9 months later and I've had to give up hope of ever receiving this. Countless chasing and promises from Jason lead to nothing. Now I'm ready to purchase another bike for the collection, but just couldn't trust them to supply. A really poor service which could have easily been avoided by giving some customer care. Poor show guys!!

Absolutely appalling customer service.

I had spoken to Jason in advance about coming up on Saturday to put a deposit down on a bike. As I live almost 100 miles away, I made sure to give plenty of notice before making the trip.

When we arrived, we let Jason know we were there to sort everything out. He told us he'd be with us in a few minutes once he'd finished with another customer. Fair enough. We spent some time looking around the shop and came back, only to find Jason chatting away to a completely different customer behind the till. Not once did he acknowledge us, update us, or make any effort whatsoever to help.

After standing around for 40 minutes feeling completely ignored, we left.

It's genuinely baffling that a business can make someone feel like such an inconvenience when they're actively trying to spend thousands of pounds on a bike (in a bike shop!!).

Needless to say, I'll be taking my money elsewhere. If this is how they treat customers who have arranged a visit in advance and are ready to put down a deposit, I'd hate to see how they treat everyone else.

Phillip McCallen Motorcycles

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