Premium Autos was recommended to me by a family member who had previously bought a car there and was very satisfied with the overall service and the after care also. I decided to go out and have a look and a chat out there when I was looking to buy a new car and I didn't go past them! The service was excellent. Friendly and honest, never trying to push anything that I didn't want, listened to what I was looking for, and stayed within that, not once putting pressure on me to 'up my budget' or to go with anything that wasn't what I was looking for. Luke was great, he was patient, gave me the time to look around with him, answered any questions I had. You will be given the time and attention that you deserve when buying a car from them, I wouldn't go past them and cannot recommend them enough. The car I bought from them is exactly what I wanted, and it is in fantastic condition, driving without an issue since I bought it. As previously stated, this is the second car bought by my family from Premium Autos and both have the same experience and both cars in great condition and driving perfectly since purchase. Definitely worth a visit, you won't be disappointed in the service given.

Coming from an Operations & Customer Service back ground I’m beyond impressed with John & Co in Premium Motors Waterford..
With integrity Pat arrived punctually in 25 degrees heat to deliver my purchase door to door..  Very reasonably priced & highly recommended. Customer Service was top notch payment was smooth & painless & delivery was with a smile.  What more can one ask for : ))
I’ll be back John Fantastic Service.
Kind ones,  Linda (East Cork)

Well looked after. Excellent after sales service. Got a phone call to check if I was having any problems with my new car.

Got a very good deal with the car I got. No issues at all. Paid for it by transfer and got the car delivered to Dublin. Car is running like a dream and I'm over the moon! Thanks for your help!!

I would like to preface this review by saying I wish I could simply give a short and sweet 5-star review and call it a day—but unfortunately, my experience with Premium Autos has been subpar, to say the least.

The car had a few minor issues that we pointed out before agreeing to the purchase. They assured us these would be resolved once they received the parts. The issues included a broken grille, non-functioning parking sensors, a large cracked windscreen, a notchy gearbox, and grindy brakes. I was told the gearbox would become smoother over time as it had just received a "full service."

We returned a couple of weeks later, and they had quickly refitted four new front parking sensors and replaced the grille. We also mentioned that the brakes were very grindy and squeaky during those first few weeks of driving. They checked and “adjusted” them—but the brakes still squeaked and ground noticeably.

At one point, I checked both the engine air filter and cabin air filter and found the cabin air filter to be in an appalling state—full of trash, debris, dust buildup, face masks, crisp packets, and used tissues. It was obvious it hadn’t been replaced or even inspected during the so-called "full service." This raised serious doubts about whether any proper servicing had been done at all, despite their claims on their ads and website.

I brought this to their attention, and they did replace the cabin air filter. I had also requested a copy of the service report when we first bought the car. I asked in person and by text nearly eight times over several weeks. Each time, I received the same answer, but no report. Eventually, after persistent requests, I was sent a PDF version of the service record—which was incorrectly dated and lacked any detail on the actual work performed. It merely listed the few replacement parts and vaguely referenced the word "service," which was quite ambiguous. I naturally asked for clarification, especially since the filthy cabin air filter had clearly not been inspected. At that point, their responses became passive-aggressive, and it seemed they were annoyed I was questioning them.

I returned yet again to ask about the brakes for a third time, as the grinding and squeaking persisted and felt unsafe—hardly inspiring confidence when driving. They insisted the brakes were fine and that there wasn’t much more they could do.

Bear in mind I live in Cork and had to drive nearly two hours each way to Waterford every time I needed something looked at. I only have Fridays off work, so I had to spend my only day off driving nearly four hours round trip with my family and baby—only to be met with disregard for obvious issues. I made that journey multiple times.

The sensors stopped working again just two weeks later. Upon closer inspection, they were poorly fitted with broken seals and visible cracks around the bumper. I also followed up on when the cracked windscreen—something they had promised to replace—would be sorted. They said they’d get back to me with a date but never followed through.

I shared how I felt about the poor customer service, hoping they might step up—but they simply ignored my messages after that.

Safe to say, the windscreen was never replaced as promised. I eventually took the car to a reputable dealership for a proper full service. They provided a clear, six-page printed document outlining all the work done, including exact fluids, quantities, and parts used. I also had the transmission fluid changed—which resolved the notchy gearbox issue they claimed would resolve itself. I’ve since bought new brake pads and discs, which I will install myself.

Overall, I’m still happy with the car itself, after putting more money into it. I suspect the customers who gave 5-star reviews likely had no issues with their vehicles. That’s fair—but true customer service is revealed in how you handle things when issues arise. And in that regard, they fell far short of the high standards they promote with slogans like “Dedicated to Quality, Committed to Excellence” and “Strive to Be the Best.”

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