I would highly recommend Jessica and Amy at Spirit Motor Group Sandyford. From the very beginning, they were extremely professional and helpful when booking my car in for a service.

They kept me fully updated throughout the process and maintained excellent communication, which made everything very straightforward and stress-free. The service was completed incredibly quickly, and I was really impressed with how efficient and organised everything was.

A big thank you to Jessica and Amy for their professionalism, great communication and excellent customer service. I really appreciate how smoothly everything was handled.

I’ll definitely be returning to Spirit Motor Group Sandyford for all my future services. Highly recommended!

Had a very positive experience with spirit motors especially from our sales executive Andrew Combe, who ensured the test drive, sale and collection of our new car went smoothly! Would recommend 👍🏻

Collected my Ford Focus from Spirit Motor Group on the 22/05 dealing with Andrew Combe really pleasant man to deal with, great place to buy a car,so thank you very much.

Hi
I visided ford Spirit motors Baldonald
Today about 12:00pm a lady came into reception, she asked it we were been attended too, no I replied asked for car detailes and pulled up Ford data base and proceed to recite the car service history,
She booked the car in for service very profesional.
Fran Walsh

Extremely disappointing experience with Spirit Motors / Polestar / Land Rover

I specifically chose Spirit Motors and Polestar to handle the repairs to my car following an incident, not at fault. I made that choice myself rather than simply going with the repairer suggested by the insurance company, because I wanted the car repaired through the manufacturer and expected a professional, straightforward experience. Unfortunately, despite this being a substantial and expensive repair, for most of the process it genuinely felt like they were doing me a favour by looking after my car, rather than providing a service to a paying customer who had specifically chosen them.

I initially dealt with Spirit Motors Polestar, only to be redirected to Spirit Motors Land Rover. I was not properly informed that this would be the case. Then, when I brought the car in, I was told that the actual repair work would be carried out by a completely separate third-party garage located in what felt like the middle of a questionable industrial estate. Had I known from the beginning that Polestar would not actually carry out the repair, and that my car would ultimately be sent to an independent garage, I would have made a very different decision.

The customer service throughout has been, quite frankly, shocking. Communication was poor, my requests were repeatedly ignored, and instead of making the repair as straightforward as possible, I repeatedly found myself having to explain the same things again and again. Rather than helping to resolve matters, they seemed to create unnecessary obstacles.

The most frustrating part is that I specifically chose Spirit Motors. These were not repairs being forced upon me by the insurance company. I trusted the Spirit Motors/Polestar name to handle my car properly.

When I eventually went back to collect the car from Spirit Motors Land Rover, there were still issues with the quality of the work and attention to detail. The car had been polished after the repair, yet there was polishing residue/dust left all over the inside of the doors. There was a plastic cup on the back seat with a cover from somewhere not installed.

Even more frustratingly, I had specifically requested that a particular tyre be fitted. Despite this, my request was simply ignored and a different tyre was fitted instead.

I now have three brand-new Hankook tyres and one Michelin tyre, meaning I have to make another trip back to have the tyre replaced with the one I originally requested. Why I have to return to the dealership because a simple, specific request was ignored in the first place is beyond me.

This entire experience has been unnecessarily stressful and time-consuming. The actual incident was bad enough; having to deal with poor communication, being passed between different Spirit Motors businesses, an undisclosed third-party repairer, ignored requests and a lack of attention to detail has made the situation considerably worse.

For a company representing brands such as Polestar, Volvo and Land Rover, I expected a significantly higher standard of customer service and workmanship.

I would not recommend Spirit Motors for anything based on my experience.

Spirit Motor Group Parts

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