Frank Keane first became interested in cars through a teenage fascination with motor racing which resulted in the beginning of a lifelong passion. In 1967, Frank Keane was awarded the franchise for BMW and managed with great success to convey the essential BMW message to the Irish public, establishing, promoting and enhancing the brand and reputation of the marque. In 2017 Frank Keane celebrated its 50th anniversary in business.

This experience and professionalism has continued with the opening of Frank Keane. Frank Keane Naas Road is a premium BMW Retail Centre in South Dublin located off Exit 9 from the M50 on the Naas Road.

The service I received from Conor Jenkins was truly exceptional.

From the moment I made an enquiry about a BMW, Conor contacted me almost immediately. He followed up via WhatsApp with additional details and even sent me a video tour of the car’s interior, which was a fantastic personal touch.

When I met Conor at the showroom on the Naas Road, he was incredibly professional, knowledgeable, and genuine. He had answers to every question I asked and left no detail overlooked. I can genuinely say that in all my years of buying cars, I have never experienced this level of customer service.

A special mention also has to go to Gaby, the wonderful product specialist who helped me get everything set up, including Apple CarPlay. She was incredibly patient, friendly, and made sure I was completely comfortable with everything before I left.

The entire experience was 10 out of 10 from start to finish. Conor and Gaby have completely changed my expectations of what buying a car should be like. I honestly can't see myself going to another dealership in the future.

I would highly recommend Conor, Gaby and the entire team, you simply won’t go wrong!

I had a very positive experience with Frank Keane BMW. I brought my BMW 530e in for recall work, and I was very happy with the service I received.
The team was professional, helpful and kept everything straightforward. The work was completed properly and my car was looked after throughout the day. It was reassuring to know that the recall issue was taken seriously and dealt with by BMW specialists.
I’m very happy with the job they did and with the overall service. Thank you to the team at Frank Keane BMW. I would definitely recommend them.

I recently had service work completed on my BMW 5 Series in Frank Keane BMW Naas Road and was extremely impressed with the experience from start to finish.

The entire process, which took a number of weeks due to the nature of the repair, was handled professionally, efficiently and with great attention to customer service. A special thank you to Hannah in the service department, who kept me informed throughout every stage of the work. Her communication was excellent, providing regular updates and ensuring I always knew the status of my vehicle. She was knowledgeable, friendly, and a pleasure to deal with.

I would highly recommend Frank Keane Naas Road for anyone’s BMW needs. Thank you to Hannah and the entire team for making the process so smooth and stress-free.

I had a rattle coming from the passenger seat area of my one-year-old BMW and brought it into Frank Keane to have a look. The car wasn’t even purchased from them, but they were still happy to take a look under warranty.

They found that a 10c coin had somehow ended up lodged in the rear USB port housing, causing the rattle. They sorted it out there and then and didn’t charge me anything.

I really appreciated that. They could easily have charged for their time, but instead they just got it sorted without any fuss. That’s the kind of service that makes a difference.

I’ll definitely be back to Frank Keane when the BMW is due its service.

Thanks to all the team. Really good service and very much appreciated! 👍

I was very impressed with the service. Ciara Crowe handled the booking and was an absolute pleasure to deal with. She was extremely friendly, helpful, and professional throughout the process. A real credit to the team and a pleasure to deal with from start to finish. Highly recommended!

Frank Keane BMW Naas Road

Frank Keane has brought BMW back to Blackrock! Its the same familiar location on Temple Road, Blackrock, but with a difference. Thats because Frank Keane is BMW since 1967 so we bring a wealth of experience and knowledge across BMW sales, service, parts and finance back to the area. So come and visit us at Frank Keane Blackrock.

First class service..
I had a minor issue with my bmw and it was recovered and delivered to Frank Keane Blackrock, they quickly diagnosed the issue and confirmed the total price for the repair .. they were excellent at keeping me up to date with the progress and I collected my car yesterday.. they also valeted the car inside and out before handing it back to me ..
an honest service and reasonable prices too .
Well done guys .

I received fantastic service from Sean who went above and beyond to assist me with a puncture. My car was stranded up the street from the dealership and he didn’t hesitate to offer to walk up to my car to help me out. Such amazing service and a really friendly and helpful guy. Frank Keane’s are lucky to have such a tremendous team member. Thanks again Sean!

Great experience with Frank Keane Blackrock. Kevin was very helpful, and Dean was great when discussing the possibility of financing. Both were friendly, professional, and took the time to help without rushing me or putting me under any pressure. Excellent customer service, highly recommend!

Deeply disappointed with the service

My experience with Frank Keane BMW Blackrock has been very disappointing.

First, the tyres I paid for as new in 2024 turned out to be manufactured in 2019, which I confirmed from the DOT code.

Second, during a recent repair the wrong part was fitted, and my car failed its NCT retest as a result.

Third, the steering wheel has been off-centre since that repair. It took three attempts to improve it, and it’s still not right: I have to hold the wheel slightly to the right to drive straight.

Communication has been the biggest problem. My emails were largely ignored. The only person who actually replied was Joyce Williams. I specifically asked for written confirmation from the manager, Philip, and despite promising to, he never wrote to me once.

For a premium brand dealership, I expected far better quality of work and basic accountability. I can’t recommend this service department.

I waited 27 minutes and apparently became completely invisible the entire time. No one even asked whether I needed help with the repair service I came in for. The place itself is beautiful, clean, and very well organized

at least the décor knows how to welcome customers

As for the service, perhaps my mistake was not arriving dressed like I was there to buy the entire company. I was left with the impression that getting someone’s attention may require looking wealthy enough. A shame, because such a nice-looking place deserves customer service to match

Frank Keane Blackrock

As an Authorised BMW Dealer, we offer the highest levels of service and expertise whether you are looking to buy a new car or maintain your current car. Our dealership showcases the latest new models, plus a wide choice of BMW Premium Selection Approved Used Cars.

After having a car accident, my wife and I were looking for a new car and decided to visit Joe Duffy BMW, where we met Cillian. From the very beginning, he was absolutely brilliant.

He was always friendly, helpful and attentive, taking the time to explain every detail about the BMW 330e, including financing, insurance and extras, making the whole process so much easier.

He also followed up with us by phone to see how things were going with our insurance process and to make sure we had no questions or concerns about the car or anything else. He made it clear that he was always there to help, which we really appreciated.

I have rarely, if ever, experienced this level of customer service. Cillian went above and beyond, and his professionalism, empathy and dedication made a lasting impression on us.

A huge thank you to Cillian for the outstanding service. We truly appreciate everything he did and would highly recommend him to anyone looking to purchase a car at Joe Duffy BMW.

I recently purchased a new BMW from the folks at Joe Duffy BMW and I have to say that the experience was incredible. Robert Flanagan (Sales) and Amanda O’Dwyer (Finance) couldn’t have been more helpful. Their overall efficiency and timely response ensured for a quick and seamless deal, I am very grateful to them both.

⭐⭐⭐⭐⭐

I recently purchased my third BMW from the BMW dealership in Charlestown, and once again the experience was outstanding.

A huge thank you to Carrie and Amanda for their exceptional service. They are always friendly, knowledgeable, and genuinely care about finding the right car for their customers. They made the whole process smooth, stress-free, and enjoyable from start to finish.

This is the third time I’ve bought a car here, and the consistently excellent customer service is the reason I keep coming back. I highly recommend BMW Charlestown, especially Carrie and Amanda. Thank you both—I look forward to seeing you again when it’s time for my next BMW!

**Appalling Experience, Complete With Attitude. Staff Act As If It’s Mayfair In London They Are Located, Rather Than Finglas**

I had a rather horrible experience in Joe Duffy showroom last week from one of the reception staff. I bought a brand new BMW 2 years ago from Joe Duffy and it suffered some damage recently due to another driver reversing into me.

I rang Joe Duffy to arrange to drop in for them to assess the damage and repair it. I arrived at reception and encountered the most unhelpful lady who never greeted us, smiled, or asked could she help etc and presented herself with not one, but 2 chips on her shoulder.

I explained my situation and she was as helpful as a chocolate teapot and offered no guidance of what area I should be or who I need to see.

She went off to find “someone” and both I and my son who was with me started looking at the new stock as after 2 years, I thought it may be time to change my car.

Not once was I ask by any of the army of sales people could they help us but were mostly preoccupied by their mobiles.

Another more mature lady arrived in at reception to book a service in and she was very much encouraged by the reception staff to use the app and email to do this, even though the lady was explaining that she can’t use apps but the staff kept persisting
and I could see the frustration on the customers face. I couldn’t help thinking now that Mercedes have opened across the road, would she have got the same treatment there as they would be well drilled on how to handle the more mature customer.

After no help, we left. We exited through the Mini Showrooms and the 2 sales guys there were showing each other TikTok videos on their phones and laughing.

My 9 year old son asks  me later that night who was with me, “why was the lady in the garage so rude”… and that’s what prompted this review….A 9 year old saying that!!!

I hope it keeps fine for Joe Duffy but I can only advise the management to recommend staff reading of the old Fergal Quinn book called “Crowning The Customer”. It may be old fashioned, but the message is still rings true. No customers, no business.

Basic customer service fail - test drove a car, discussed what interested in discussing. Was told would get a call next day with financial figures. Even agreed time I was free to take a call from the sales agent. 1 week later never a call. Always good to see business so good that new business is not needed.

Joe Duffy BMW

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This seller has manually edited their NCT expiry date. We would encourage you to check all vehicle NCT certs before purchase.

BMW Dealerships in Dublin

3 dealerships in Co. Dublin

Frank Keane BMW Naas Road

Frank Keane Blackrock

Joe Duffy BMW

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