Western Motors is a family run business with over 50 years experience in the motor industry. We are passionate about our business and our family values ensure that our objective of providing you with an exceptional customer service is met by our highly motivated and well trained team.

I recently purchased my new Volkswagen Transporter, and I couldn’t be happier with the experience from start to finish.

A huge thank you to Paul, who was an outstanding salesperson throughout the entire process. He was professional, knowledgeable, approachable, and made everything straightforward and stress-free. Paul took the time to answer all my questions and ensured I felt confident and informed every step of the way.

I’d also like to thank Clara in Accounts for her excellent work sorting out all of my documentation and finance arrangements. Everything was handled efficiently and professionally, making the paperwork side of things completely hassle-free.

A special mention goes to Lauren, whose amazing personality and dedication really stood out. She spent time with me when I collected my van, making sure everything was perfect and that I was comfortable with all the features. Her friendly attitude and genuine enthusiasm made collecting my new Transporter a memorable experience.

The whole team provided exceptional customer service, and it’s clear they genuinely care about their customers. I would highly recommend them to anyone looking for a new vehicle.

Thank you all for making the purchase of my new Volkswagen Transporter such an enjoyable experience!

Recently bought my ID4 from Ray in Western Motors Galway and couldn’t be happier. He was very informative and reasonable, not at all pushy for the sale and gave us great advice and insights for our new e-vehicle. Would 100% recommend, and will be going back to Ray for future cars!

We recently purchased a lovely car from Westernmotors. Aidan did everything he could to make that a good experience for us. Lauren then followed up to ensure that we could get on the road with a good knowledge of what to expect from the car and how everything worked. We now feel that we have a good relationship with WM and that the excellent service will continue over the next few years. Thank you Aiden and Lauren!

The staff show a complete lack of respect for the customer. They falsely claim that all servicing must be done at their location, even though previous services—covered under warranty—were performed in both Galway and Fermoy. I requested an email detailing the issues found with my car during a service; no one called me back, and the email never arrived. I have a right to be informed about what is happening with my vehicle. During every service, they provided me with an electric car, despite my repeated explanations that I have no way to charge it. This caused me additional expenses, as I normally use a fuel card for my daily driving. On one occasion, my key broke—suddenly, in the middle of the day. I called the service center and dropped off the car. When I returned to pick it up a few days later, the key had not been repaired, and the staff member couldn't explain why. I spoke with a manager, who offered to order a replacement key. I agreed to wait for it, but requested that it be sent to Galway. THEY AGREED. A month later, the service center called to ask when I would be picking up the key in Cork. When I reminded them that we had agreed it would be sent to Galway, the representative said, "No problem, we'll take care of that." Since then, I have received no further calls or messages, and the key has still not been sent to me. After I finally traveled 160 km to pick up a key and have it paired in Galway, I was told that the warranty is only valid with them and that I would have to pay €260. When I said I wouldn't do that, the man started haggling with me, offering to sell it for €180 instead!! I’ve been waiting for this key since July (it’s now November). Because of their service, I’m selling my car, and I will never buy a Volkswagen again. I wouldn’t wish an encounter with these people on anyone.

Very dissapointing experience as a returning customer of Western Motors Galway. After several days agreeing a new electric car purchase, finance and trade-in, I was asked to come in with a deposit. I travelled across Galway believing I was finalising the purchase, only to be told on arrival that the grey car i had agreed to buy was no longer available and I was offered a white car instead. I had spoken to the saleperson twice that morning also the lady in the finance department and nobody contacted me beforehand. Sadly, this is the second time we have had a similar experience here. Extremely disappointing customer service, particularly when making such a significant purchase.

IF I WAS TO GIVE AN HONEST RATING, THEY WOULD'NT EVEN GET A 1 STAR RATING

"UPDATE - 19TH OF AUGUST 2026"
I appreciate Western Motors responding publicly to my review. However, the response does not address the main issue.

I fully understand that cars can sell quickly. My issue is that I spoke with the salesperson twice that morning, completed the finance process with clara over the phone and was specifically asked to come into the dealership that afternoon with a deposit, i travelled across Galway believing i was finasling the purchase only to be told when I arrived that the car was no longer available.

'Western Motors' response states that they would appreciate the opportunity to restore my confidence. I therefore sent a detailed formal complaint directed to senior management on the 12th August. As of the 19th August, I have recieved no acknowlegement or response whatssoever!!!

unfortunately, after being a returning customer, the lack of any direct reponse has only added to my dissapountment.

Western Motors Ltd

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Volkswagen Dealerships in Galway

1 dealerships in Co. Galway

Western Motors Ltd

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