We take our business of selling new and used cars and vans very seriously. Our intent is to give you a high quality buying experience every time you click in or visit in person. Whether you are interested in new Volkswagen car, used cars Cork, new or used Volkswagen vans or commercial vehicle, vehicle servicing or repair, body repairs, parts sales and car hire or van hire, we are geared to provide you with expert advice on your purchase decision. We will assist you in choosing the vehicle that best suits your needs and one that matches your budget.

I had a bumpy start to my experience due to a mistake in the original vehicle order, but I’m happy to say that Blackwater Motors handled the situation with professionalism and integrity. Once the issue was acknowledged, the team (shoutout to Mark Farson, general manager and Mark Purcell, the sales exec that handled the final handover) worked with me to find a fair resolution that worked for both sides. Communication was open and respectful, and I now have the correct car I originally ordered, which I’m thrilled with.

Mistakes can happen anywhere, but what sets a business apart is how they respond. In this case, Blackwater Motors stepped up and made things right. I appreciate the effort that went into resolving the matter and ensuring a positive outcome, and am happy to say my faith and goodwill in Blackwater Motors and the Volkswagen brand was ultimately restored, and I’m now a happy and confident customer.

Hats off!

I was very pleased overall with Blackwater Motors when my VW Tiguan had a DSG mechatronic unit failure when travelling from Wexford to West Cork. The problem was diagnosed within 24 hours, parts arrived in 6 days and fitted within 2 further days. The communication from the service department was excellent, and Douglas was especially very helpful . The car appears to be fine now.
I would recommend VW Motors for professionalism and customer care.

I recently took my Touareg in for quite a bit of work, and the entire experience was nothing short of exceptional. The car is now running beautifully, and I couldn’t be happier with the results.

A special thanks goes to Anne in the service department—she was absolutely fantastic from start to finish. Professional, friendly, and genuinely committed to making the whole process smooth and stress-free. Her communication and attention to detail made all the difference.

To the mechanic who worked on my car—thank you for your excellent work. It’s clear the vehicle was in great hands.

Overall, an outstanding experience. Huge thanks to everyone involved!

I am very disappointed with the level of service I have consistently received at Volkswagen Forge Hill Cork. Especially the experience with the service manager Alan O’Shea.

Given the premium pricing, I expect a high standard of care. Unfortunately, this has not been my experience over multiple services. My vehicle is fitted with a tracker, and on several occasions it has shown harsh acceleration and braking while in the dealer’s possession. In addition, the seat, armrest, and steering wheel positions are changed and never returned to how they were found.

Communication has been extremely poor. On multiple occasions, I was told I would receive follow-up calls with further details, yet weeks passed without any response, despite repeated attempts to make contact.

More seriously, on the last two services the oil level was left very low. I had to top it up myself within days of collecting the car. There is no oil leak, as the level has remained stable since topping it up, which raises concerns about the quality of the service carried out.

Alan O’Shea told me directly that he does not want to service my car because it is a Japanese import and modified. I was requesting a routine oil and filter service only, with no software or multimedia updates required. In those circumstances, I cannot understand why the vehicle being a Japanese import or modified should be an issue.

Volkswagen’s own service booking process asks whether a vehicle is modified and makes it clear that any limitation relates to software updates. For a basic oil and filter service, where no software work is involved, there is no clear technical or practical reason for the service to be refused.

In addition, basic service requests are repeatedly ignored. Despite selecting a car wash during online check-in, my car is never washed. I also request extra oil during check-in and am charged for it, yet the extra oil is not left in the car as requested. After this service, I sent three separate emails raising this issue and received no response.

Overall, this experience has fallen well below what I expect from an authorised Volkswagen service centre. As a result, I will be having my vehicle serviced by a Škoda dealer going forward.

I have been a customer of Blackwater Motors for the past three years and have always brought my car there for servicing. On the 6th of November, I booked my car in for a Major Service. During this visit, I was advised that the car required new brake fluid and new rear shocks. I agreed to the brake fluid change but explained that I would have the shocks replaced by my own mechanic, as repair costs in Blackwater Motors can be quite high.

I paid €538 for the Major Service and the brake fluid change. A couple of weeks later, when I went to my own mechanic to have the shocks replaced, he informed me that the brake fluid had not been properly bled from the rear wheels. He advised that only the front wheels had been done, meaning the job was incomplete.

I contacted the Head of Service in Blackwater Motors, who asked me to bring the car back for review. He stated that he needed about an hour to inspect the work carried out.

I also want to note that the Major Service advertises a complimentary wash and hoover, which I did not receive when I collected the car after the initial service.

I returned today at 11:30am as arranged. After inspecting the vehicle, I was told that both my mechanic and another mechanic who had assessed the car were incorrect, and that Blackwater Motors use a different method for bleeding brakes. However, I was also informed that the bleed nipple on the rear wheels had not been loosened in over three years — which clearly indicates that the rear wheels were not serviced during my visit on the 6th of November. They then offered to bleed the rear brakes (for the first time) and complete the complimentary wash and hoover.

The entire process today took approximately 2.5 hours, which caused significant disruption to my workday as I had planned for this to be completed during my lunch break. When the car was finally returned to me, it still had not been hoovered, despite the Service Manager assuring me everything would be rectified. I had to send the car back a second time before this was done.

Overall, this experience has been extremely disappointing and a complete waste of my time. It raises serious concerns about the quality and thoroughness of the service carried out on my vehicle.

Given that the brake fluid change was not completed correctly on the 6th of November and the inconvenience I have been caused throughout this process, I am requesting a full refund for the brake fluid service.

I would appreciate a prompt response and resolution.

Blackwater Motors, Cork

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