Based on the Monivea Road, Windsor Galway Nissan &amp; Mazda are Commercial, Passenger &amp; Electric Vehicle specialists, selling the full range of Nissan &amp; Mazda models &amp; a wide range of used cars..

 

Established in 1964, the Windsor Motor Group has become Ireland's largest dealer group, with over 300 staff and thousands of satisfied customers. The Windsor Motor group operates 10 Nissan dealerships which are located in Dublin, Meath, Galway and Wicklow.

I can’t stress how good  jim and the gang at Galway Windsor Renault are. They helped my disabled dad get an adapted car, and made the whole process easy,  sadly he passed away recently and again they stepped in to help us by refinancing the same car. They even paid the old loan off themselves while I had the car and gave us no pressure while we were refinancing. Absolutely the best people to deal with in every way. Thank you from Frankie (Arkana)

Pros: Inside is clean, and neat. Employees are very friendly and professional. They have a lovely little coffee bar and a comfortable space to wait.

Cons: The place is hard to navigate with extremely limited parking for customers.  Despite being the largest dealership in Galway, they cannot provide all service requirements for the vehicles they sell and service.
They also hold "bankers hours". You MUST take time out of work in order to get any work done. My wait was 6 WEEKS to fix something. Previously I had to wait EIGHT weeks for a basic service.
While the employees are wonderful and the quality of their work is good, I can't say I'd recommend them for service for these reasons.
They clearly do not value the money their customers time and money.

We bought a motor that immediately proved to be unreliable. On the very first day, a mechanic from our service station called the company and reported the problems. John, an employee, said, “Drive it, we'll see.” Three months later, the motor finally broke down.
The owner of the company replied to our letters saying that we could even take them to court, that it was our right, and that they couldn't help us. It was a scam.

We only managed to get our money back on the third day after contacting them. John accepted the engine and said, “Come back tomorrow.” We came back, but there was still no money. John simply left so he wouldn't have to deal with us — he basically ghosted us. Why bother taking someone away from their work and wasting their time if you don't have the money and aren't prepared to give it back?
The company only refunded the money for the motor, but did not compensate us for the 2,000 euros spent on installing and removing the faulty motor. This attitude is completely unprofessional and shows a lack of respect for customers. We are very disappointed and do not recommend anyone to deal with this company.

Translated with DeepL.com (free version)

Would give zero stars if possible 7 months trying to get a part, yes 7 months! And told "if it was that easy everyone would be at it". Assurance of contacting the factory only to receive incorrect parts time and time again. Parts now sourced through third party supplier after TWO days, please re-train staff, if it's not that easy for them maybe they should not be in the job.

Booked my van for diagnostics with Windsor Galway after waiting a month for an appointment. I dropped it off and they kept it for the whole day. They called me back, charged me for the diagnostics, and told me they had no appointment available anytime soon to fix the faults. They also said the repair would cost over €5000, with several problems listed on their diagnostics sheet.
After that, I booked with a trusted local mechanic in my town. They found the real issue, a faulty solenoid in the turbo. The van is now fixed and driving perfectly.
Windsor told me my DPF, turbo, and thermal lines all needed to be replaced based on the codes they saw. But any mechanic knows that codes only point to symptoms, not the exact problem. I was even told in plain words that my DPF was “completely blocked,” which was not true.
Windsor, why do this? Imagine if I had scrapped the van because of your diagnostics. Never again. Be aware, folks.

Windsor MotorMall Galway

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