Bright Volkswagen Commercial Vehicles is part of the Bright Motor Group. We provided commercial vehicle owners and drivers with a dedicated sales and service solution for their motoring needs. You will always find a large number of commercial vehicles in our stock, however if we don't have exactly what you are looking for, our professional team will work with you to source it. If you want a quality commercial and guaranteed peace of mind, then you can be confident in Bright Volkswagen Commercial Vehicles.

I bought a Crafter LWB in Bright VW Commercial Vehicles over 1 year ago. During last 18 months I had some minor warranty work done, full service twice and very recently some additional mechanical work was carried out too. So, my 6-star review is NOT based on a single visit. The van was sold by Colm Murphy; from the very beginning he was a pleasure to deal with. Returns all calls, gives all necessary updates and overall keeps you informed of everything. Great aftersales service too - Colm straight away points you in the right direction when you have some questions and are not sure who to talk to at the dealership.
Moving on to service dept. I have dealt with Orla Kealy every single time the van had some work done. An absolute pleasure to deal with and she has a great level of technical knowledge. Any issues I had were promptly diagnosed and resolved. Any additional work and costs are always discussed with you beforehand, so there are no unpleasant surprises when paying the final bill. I have worked in the motor trade for the last 20 years and have dealt with countless dealerships during that time.  I wish that more of them were like the dealership in question. In Bright VW you get a very high standard of work + absolutely lovely service from everybody involved starting from the 1st contact at reception desk. This is why I prefer to go 200km one way to Swords than to any other local VW main dealer.

Purchased a Transporter from Joe, highly recommend the dealership & Joe himself. The whole process was made very easy, very satisfied with the great service & all of the information provided along with the quick delivery of the van itself.

I want to thank Colm Murphy from Bright Volkswagen Commercials for the assistance with purchasing my new Caddy Maxi. From start to finish, Colm made the experience as painless and straight forward as possible. I felt in safe hands and he was always contactable when I had a question or query. Super, friendly service made very pleasurable by Colm’s can do attitude.
I won’t be going anywhere else for my commercial vehicles but Bright and I can’t recommend Colm enough.
Thanks again, love my van 👍🏻

I’ve been a customer of Joe Ferguson at Bright Motors for almost 20 years. From
Ford to Volkswagen commercials, Joe is the commercial Van specialist I’ve trusted all these years. Our selection of a new VW Transporter T7 was an easy  choice for us. From order to delivery combined with the ease of purchase with VW Bank Financial services,  Joe handled it all. We have referred Joe to many of our friends and colleagues over the years. All have purchased from Joe. Need I say any more. Even our boss Larry has approved yet again! Thanks Joe.!

Worst place to buy a car from.

Was told that service will be done in 1 week, called multiple times and was told that there is extra time needed, total time waited for the car to be serviced was 3 weeks. After i had to receive an invoice, was told im getting an invoice the following day, called multiple times and got it after 1 week.

Got the car superglued on the bumper, the wheels were painted random and now they are wavy, and the car got extra 1000km on the board and they lie they didn’t even drove it.

Went to a different service afterwards to check if all the “service” mentioned in the invoice were done, and found multiple issues that were not fixed.

Called back to them to get the car fixed properly because i have guarantee on it, and they said that “i had to book an appointment to get another vehicle until mine is getting fixed” but i was never told that i need an appointment, i had appointment to get the car fixed that should go together with an appointment on a vehicle that i can use until mine is fixed.

Bright Volkswagen Commercial Vehicle

At Frank Keane Volkswagen we offer the highest levels of value and customer care across sales and service. Located at Liffey Valley, Dublin 22 with the latest and most competitive offers on new Volkswagen cars and Commercial Vehicles, a wide choice of Volkswagen approved used vehicles and highly trained staff with the expertise to handle all your servicing requirements.

For Commercial Vehicle customers, we have dedicated Commercial specialists, tasked with making sure commercial owners receive the specialist customer care that they require. We also offer dedicated Volkswagen fleet support, Volkswagen Authorised Accident Repairs and a Trade Parts Specialist operation.

Bought myself a new black Polo R from Lisa  Reynolds in Frank Keane Liffey Valley. Lisa you are a credit to VW. Great sales person and lovely person to deal with. Kept me up to date from the time I put down deposit until car arrived in showroom.  My husband bought a new ID4 a few weeks ago from Lisa also and he had the same positive experience . I dont normally do reviews however Lisa you deserve to be acknowledged for your work ethic and customer care. Best of luck Lisa.and I wish you well..

We had a wonderful experience working with John Wong. From the moment we were introduced, he took the time to walk us through all our options, always listening carefully to our needs and budget. He was patient, knowledgeable, and never pushy—something we truly appreciated throughout the process.

His colleague, Stephen, was equally fantastic. He was incredibly professional and kind, taking the time to walk us through all the connectivity features in our new EV. He made sure we were fully set up with the necessary apps and comfortable with everything before we left.

Overall, the team made this such a smooth and enjoyable experience. We couldn’t be happier and highly recommend them!

Very welcoming and professional staff. Thank you especially to Toma for listening to us, understanding our needs and guiding us each step of the way during our purchase. She is so accommodating and an absolute pleasure to deal with.

Bought my ID4 from John Wong(sales executive) and he gave me a good deal on my trade in, even after having a small issue with my original car four days before I was due to collect my new car.John was an excellent person to deal with. This is our second car to buy from John we can't fault him a true gentleman. Nothing was a problem for him.
We will definitely be back customers for life .

We recently purchased a car from Frank Keane Volkswagen Liffey Valley and had a great experience. Nader and Toma was fantastic to work with, very knowledgeable and helpful throughout the entire process. He answered all our questions and made us feel comfortable with our purchase. The car itself is exactly what I was looking for, and we very happy with it. We would definitely recommend this dealership and Nader to anyone looking for a new or used car!
P.S all staff very nice and friendly😉

Frank Keane Volkswagen Liffey Valley

Come and visit us at our new state-of-art-showroom in Furze Road, Sandyford Business Park, Dublin 18! Our new location comprises of a passenger vehicle showroom, aftersales centre and a dedicated commercial vehicle centre. 

We offer the highest levels of value and customer care and the most competitive offers on new and used Volkswagen passenger cars and commercial vehicles. Our highly trained staff have the expertise to handle all your requirements from sales through to service.

I cannot recommend Conor and Megan at Frank Keane highly enough.

From start to finish, they both went above and beyond to help me secure my new car. What could have been a stressful process was made so much easier thanks to their professionalism, patience, communication and genuine commitment to helping me every step of the way.

They invested an incredible amount of time and effort into finding a finance solution that worked for me, keeping me informed throughout and never making me feel like just another customer. Their determination, positivity and support made all the difference.

The entire process was smooth, efficient and handled with the highest level of customer care. Nothing was too much trouble, and they genuinely shared in my excitement when everything finally came together.

I absolutely love my new car and I'm so grateful to Conor and Megan for making it happen. The service I received was exceptional from beginning to end, and I would have no hesitation in recommending Frank Keane to anyone looking for a new vehicle.

Thank you both for going the extra mile – it was truly appreciated!

Leah

I had an excellent experience working with Shane from Frank Keane Volkswagen when purchasing my new VW Tiguan. From the very beginning, he was professional, knowledgeable, and genuinely helpful. He made the entire process smooth and stress-free.

I was especially impressed with how fair and straightforward the trade-in process was. Shane made sure I felt confident and comfortable with the numbers, and there were no surprises. He also went above and beyond to help with the financing, clearly explaining all the options and making sure I got a deal that worked for me.

Overall, the level of professionalism and customer service was outstanding. I’m extremely happy with my new car and highly recommend asking for Shane if you’re in the market for a vehicle!

I had a very positive experience with Frank Keane Sandyford, specifically regarding their exceptional customer care following my recent vehicle purchase.

While the buying process itself was excellent, thanks to Maia, what truly sets this dealership apart is their dedication to post-sales support.

The team at Frank Keane, particularly Dean Kennedy at Sales,  commitment to ensuring customer satisfaction post-sale is truly commendable and greatly appreciated.

I highly recommend Frank Keane Sandyford to anyone looking for not just a great vehicle, but for a team that prioritizes long-term customer relationships.

Just a wonderful experience in dealing with Meja on the recent purchase of our first EV. Nothing was too much to ask as Meja dealt with us with friendliness, courtesy and professionalism. We were delighted with the service and would recommend anyone to ask for Meja when visiting Frank Keane in the future. Thanks again Meja!

Disappointing experience overall. The service feels very impersonal, customers are treated more like numbers than individuals in my opinion. I’m approaching the end of a PCP agreement and have tried calling the finance manager three days in a row - I’m yet to receive a call back. On a recent recall, I was left waiting 30 minutes in the showroom because they couldn’t locate my car in the dealership.

Basic communication and follow-up should be a given, especially for a main dealer. Unfortunately, that hasn’t been the case here. As one of the many people affected by the price change of the ID4 in 2023, I would have expected more guidance, support or advice from both Volkswagen and Frank Keane, instead of customers being left holding the lion share of the negative equity! I definitely won’t return to either Frank Keane or Volkswagen ever again.

Frank Keane Volkswagen Sandyford

Karmann is the new name for Volkswagen in North Dublin, called after the icon Volkswagen Karmann Ghia.

In business since 1989, we strive to continue to offer the highest levels of customer care and value added service across both our sales and aftersales divisions.

Karmann are ideally located at the junction of the J5 and M50. This unrivalled location offers easy access to our premises from the M50, N2. you will find a pleasant location to do business with ample parking.

⭐️⭐️⭐️⭐️⭐️
We run a professional cleaning company with multiple vans on the road every day, so reliability and fast turnaround times are absolutely essential for us.
Our recent experience with Joe Duffy Volkswagen Finglas was genuinely outstanding.
A special thank you to Caolac, the Service Manager, who went above and beyond to make sure everything was handled quickly, professionally, and with real care. From the first conversation to the final handover, the communication was clear, honest, and efficient.
It’s rare to find someone who truly takes ownership and understands how important downtime is for a working business. Caolac did exactly that.
We truly appreciate the support and the level of service provided. This is how customer care should be done.
Highly recommended.

You’re only as good as the people who represent you. I recently bought a car for my wife from Korretta, and she was fantastic—professional, proactive, and kept me fully updated on delivery before and after the sale.

Tl:Dr A main-dealer service that left me stranded the very next day.

If I could give negative 5 stars, I would but I can't.

Reading through all the reviews makes me wonder a lot of things, even all the good reviews are not even real.. Look at the likes on the real reviews..  incredible how many people have had the same or worse experience as us.. incompetent customer service, poor after sales service, unskilled technicians working on the cars...

We bought our Volkswagen from Joe Duffy Volkswagen Finglas in March last year, and it’s been serviced exclusively with them under the Volkswagen Service Plan. Yesterday (Friday, 17 October 2025) was only our second scheduled service since buying the car and less than 24 hours later, it broke down completely.

The engine light came on, the car became undriveable, and AA through Volkswagen Assistance had to collect it. The AA technician said the air pump hadn’t been fitted correctly, which can cause several engine problems.

This isn’t the first time we’ve had issues here. On a previous visit, they replaced the wrong puddle light instead of fixing the faulty one, leaving two different lights and one still misaligned. The car was kept for ages and handed back unfinished, with nothing but a “complimentary clean.”

Every time there’s an issue, there’s never a replacement car available. They always say there’s a six-week waiting list, leaving you completely stuck while they try to fix problems they caused in the first place.

To make matters worse, the staff at the office are generally unpleasant to deal with. You never get the feeling anyone actually wants to help. You’d be lucky to even get someone to answer the phone at reception unless you’re trying to buy something from them.

We’ve already reached out to them several times before and given them every chance to put things right, but after the car broke down immediately after a full service, this was the final straw. The lack of care, attention, and responsibility is honestly shocking for a Volkswagen main dealer, especially when the car was both purchased and serviced (twice) through them.

Volkswagen Assistance Case #2025244076.

Before they post the usual “please reach out so we can look after you” message — I’ll actually be emailing Joe Duffy Volkswagen Finglas directly after posting this review, attaching the same details and case number.

If you see a generic reply here, just know they’ve already been contacted and can find all the details in that email. I’ll update this review promptly with any genuine follow-up.

Customers deserve accountability and professionalism, not excuses and copy-and-paste responses.

Update (20 October 2025):

> Since posting this review, I’ve had multiple calls from Joe Duffy Volkswagen Finglas — all giving contradictory information and showing no communication between departments. One person didn’t know why the car was towed, another insisted replacement cars are “always available,” and another asked how the car was after service, even though it had already broken down.

Dwayne (Service Manager) later confirmed the breakdown was caused by an unclipped air-pump connection after the air-filter change — clear evidence of poor workmanship.

When I collected the car, I found water damage and dirt on the passenger seat, still damp. The senior service manager, Caoloc, inspected it but denied responsibility, claiming it arrived that way — completely untrue, as I have active Carmour and seat-protection plans and the car was spotless when dropped off.

After much discussion, they agreed to recheck the seats and puddle lights, but still provided no written acknowledgment of either the fault or the damage. I was even told, “We would have dropped the car up to you – nobody asked you to take time off,” which perfectly sums up their attitude.

I’ve now escalated this to Volkswagen Ireland Customer Care for formal review. Between the confirmed fault, the new interior damage, and the complete lack of accountability, this experience shows serious quality-control and communication issues at this dealership.

Never had a worst experience with a garage! Went out twice to test drive 2 separate 2023 Tiguan R Lines Petrol Plug in. Was told on both occasions that the car I was buying would take a fast charger, would take 1 hour to fully charge and the range on the car would be 100km/120km. I paid for the car, waited 2 weeks as the log book wasn’t in the dealership. Was told buy the sales associate that he would do anything to help me so I asked him could he deliver the car as I’ve just had twins, which was no problem til the day it was ready. He rang and told me he was finished work at 5 o'clock and would deliver it then, he then rang at 5 o’clock the same day and said he couldn’t deliver it and it was there if I wanted to make my way to collect it. I did go collect it myself. Went and charged the car the next day a full charge was 4 hr 15 minutes, this car did not take a fast charger and the range for a full charge was 45km. I was sold a completely different car. I rang the sales associate to be told he was sorry there is a new version which had a “face lift” that he was telling me all about but unfortunately he got mixed up between 2 different year cars. The phone call ended with him telling me to just plug it in every evening and he’s sorry for the mix up. It was laughable at this point. I didn’t buy this car of the side of the road, it was bought in a main dealership. The car was handed straight back to them the same day. Absolutely disgrace wasting someone’s time like this. Really need to put there staff through some training on the cars there selling. Would never set foot back in the place.

** BAD CUSTOMER SERVICE AND MISLEADING

I am not happy with my first experience in this garage and based of the reviews I can see the majority of people are not happy either seems the same complaints in regards to the service. There is an engine light on my VW PASSAT a few months I tried to get this fixed in a garage 3 times and each time the fault light keeps coming back on so I said it would be best to get a VW garage to check it out and let me know what the problem would be. When I looked at the booking system online I wasn’t sure what to book in for so I phoned the reception and explained the issue with my engine light that I don’t know what’s causing it etc and she advised to book in for the vehicle health check online ( the free service) she said sure they can check it for you then and go from there getting booked in  I said perfect that’s what I was looking for so I got off the phone and booked online for what she told me and booked a slot for today at 1pm. I received a confirmation email on the day of booking with the time slot for my car and also an email yesterday to say what exactly was the issue with the car which I then replied to and explained In full,  and I DIDN'T get an email back. So I had to take time off work and flew the garage the next day for my appointment slot at 1pm. To be told that I don’t have any appointment booked in and what I would need is a diagnostic check for €190 euro ( WHICH ISNT AN OPTION TO BOOK ON THE WEBSITE???) that even if I book online it doesn’t mean an appointment is confirmed? My issue is here if the team emailed me the day before asking what the issue is (knowing my appointment is in 24 hours)  I explained the issue and never got an email back so the garage were happy for me to waste my time and show up the next day for an appointment that was never booked. If the team knew they couldn’t fit me in or I booked for the wrong service why not ring me or email me? This is a joke!  Also I said to the girl at the service desk that the receptionist had advised me to book for this service based off the issue and her reply was that well our receptionist  wouldn’t have told you to do that, why would I make something like that up? I explained also my call would be recorded I can provide a date and time of it  they should check it to see that their receptionists are giving out correct information then. They then said they can fit me in for my diagnostics in a months time but there’s no way I would give money to this  garage to fix my car so unprofessional, proving misleading information without taken zero responsibility! Very bad service I would not recommend.

Joe Duffy Volkswagen (North Dublin)

Your leading North Dublin Volkswagen dealer. We are situated in the Airside Motor Park, Swords, Co. Dublin.

Please use this site to research new cars; check our stock of used cars; order

Just bought a new car and dealt with corneliu who was a pleasure to deal with extremely helpful and pleasant
I could only recommend 100% and hopefully will deal with him again thanks Joe

I recently had several visits to the service department at Volkswagen Airside over a short period of time with my Tiguan, and I wanted to share my experience.

Firstly, I would like to recognise the staff on the ground — the service advisors and technicians were professional, helpful, and the quality of the work carried out appears to be very good. Communication during visits was clear, and the car was returned in good condition each time.

However, I was disappointed with the overall customer care from a management perspective. Over the course of roughly 2–3 months, I spent in excess of €3,300 on maintenance and repairs through the dealership, choosing the main dealer route specifically for peace of mind and long-term care of the vehicle.

Following this level of spend, I reached out to enquire about any form of customer loyalty or goodwill support but did not receive any response. Even a simple acknowledgement or follow-up would have made a difference.

While I appreciate the quality of the work and the professionalism of the staff, I feel there is a missed opportunity when it comes to looking after returning customers who are clearly committed to maintaining their vehicles within the Volkswagen network.

Overall, a positive experience at service level, but disappointing from a customer relationship perspective.

I went to VW Joe Duffy Volkswagen (Swords) to get a diagnostic report done on my car. Before any work was carried out, I specifically asked for the spark plug connector and the window switch to be changed. I was clearly told the price would be €480.

What did I end up with? A bill of €625, no diagnostic report, and instead of changing the spark plug connector, all spark plugs were replaced without my approval.

I honestly do not believe my car was even properly connected to the diagnostic computer, as they told me they could not see any issue. However, my own mechanic later showed me on the computer that there was a fault with the spark plug connector.

I am extremely disappointed with this experience. There was clearly a serious misunderstanding and lack of communication between the service desk and the mechanics, and I am the one who paid the price for it.

To be honest, I would not recommend this garage to anyone.

There should be a ZERO star option for the likes of this place. Took my car there for a service, part of the service included a wash and hoover but they never did it. Instead I got back a diagnostic sheet with a number items that needed "urgent attention" totalling nearly 3k. I was quite shocked by this as we had the car less then a year. Anyway we took the car to two other dealers for a second opinion and guess what... There was absolutely nothing wrong with the car. Folks please AVOID this place at all costs. Bring your car to the local farmer before you consider bringing it here. *AVOID, AVOID, AVOID*

Today, when I arrived at Volkswagen Swords and sat near the parts room, the staff member told me, “You’re sitting at my desk,” instead of directing me properly. When I went into the parts room, the parts manager, who was very grumpy, refused to give me a timeline for my part, even after four days of waiting. When I asked for a refund, he told me to wait outside. Sitting back down first staff member gave me a dirty look and told me to get up and leave his desk. Managers excuse was your disturbing him on a phone call. Finally, I got my refund, and the same female manager accused me of having a bad attitude as I wasn’t happy about how I was spoken too. When I explained what happened she took no responsibility for the team’s behaviour and never acknowledged the poor treatment from the staff only evaluated my response to abusive treatment. When Volkswagen Ireland contacted the manager here she denied everything and told Volkswagen Ireland that it was my fault with no explanation as to why. Would never buy a car off them again.  Folks read others reviews too we can’t all be wrong.

Volkswagen Dealerships in Dublin

5 dealerships in Co. Dublin

Bright Volkswagen Commercial Vehicle

Frank Keane Volkswagen Liffey Valley

Frank Keane Volkswagen Sandyford

Joe Duffy Volkswagen (North Dublin)

Joe Duffy Volkswagen (Swords)

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