Lovely experience whit Bolands BMW,  we got a BMW X1 and we are very happy whit the car. It was a surprize gift and he was more than happy .  Dealing whit Robert from BMW Waterford was easy, and helpful  as car has been delivered to us.
Thank you very much for everything!

The guys in Bolands were great to deal with. They told me how long it would take and carried out the work in half the time. They also did a few nice touches to make the experience better. Like new wiper blades and air freshener. The service video was great and told informed me of things to watch in the future. Tyre depth and brake wear.

I booked in my BMW 5 series for a routine service, i was very happy with the wait time for the service which was less than 14 days. They done a full check of the car for wear and tear and supplied me with a video of same. The check showed up leaks in the back shock absorbers and thankfully they were under guarantee and Keith at the service desk ordered the parts straight away and booked the car back in for to get the work done. Would highly recommend Bolands BMW for their after sales service.

Fantastic team at Bolands BMW in Waterford. I was made feel like I was an important client even before a word was spoken about vehicles. Just the right amount of guidance, Information and customer service, without any pushy sales tactics. An extremely well managed dealership, fantastic people to deal with from sales through to finance and delivery.

The customer service here is probably the worst I have experienced in my life.

I have been ringing for a year to get a recall repaired. Being told every time that my car is not registered in their system. After taking my details and saying it was registered I was told it will be 4-6 weeks before they will have the parts.

When hearing nothing after a month I would ring back to go through the whole process again. Each time it would take multiple attempts to get through to someone who could help. Each time they would take my name and number to call me back. I never once received a call back.

After almost a full year I got a phone call finally for the recall but it was actually for an old BMW I don't own anymore. When I explained that wasn't mine but I was waiting for a recall on my current car they said it was registered to someone else on their system but booked me in.

When I dropped the car in on the day they did the fix and asked if I wanted a diagnostic on another issue at 2pm. I said yes. I received no updates after that. I called at 5pm to check if my car was ready as they were closing at 5:30. They promised me a call back which I never received. I arrived at 5:25 to check and they said they would be keeping my car as it wasn't ready without ever communicating this to me.

What a horrible place to deal with

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