Bright Citroën Bray

Always a great, efficient and professional service from the team at Bright Ford Bray

My personal experience with Bright Bray and dealing with Cormac Gaffey was and is Top Class. From the first day of purchasing (2021) until today (2025) Cormac has been always super helpful and I can not recommend him highly enough. Top Class Top Man Cormac

A big Thank You to Cormac Gaffey for his patience in dealing with first time buyers of a hybrid vehicle. In our hunt for a new car, we had visited multiple car dealerships before we arrived at Bright Bray. Cormac’s approach was much more in tune with our way of doing business - guiding us through the options at our own pace, no pushing, no hustling, just pure professionalism all the way along. Importantly, we felt through the multiple visits that we made to Bright, that we were being assisted in buying a car, rather than being sold a car. A superb and accomplished representative, easy and charming to deal with.

Absolutely shocking service provided by these jokers. We ordered a brand new Ford Kuga, arranged for delivery in January but between all the lies, we didn’t get it until July. Have been back for several recalls and services. The technicians are next to useless. Couldn’t even put windscreen wipers on the correct way. Car stinks from unwashed bodies on return. I will never buy another car of these again.

I viewed and test drove a car priced at €14,500, agreed a trade-in of €800 for my own car, and negotiated a final total of €12,500 with Neil. We shook hands on this deal. I secured a loan, arranged insurance transfer for the date & time we had organised for collection and arrived with a bank draft only to be told the price was suddenly back up to €14,500. Neil claimed he "didn’t remember" our agreement, despite multiple phone calls that week confirming details. He never contacted me to inform me of any price change, despite having all my contact details [mobile/ email/ address]. When I asked to speak to the owner, Des, he left me waiting for nearly an hour. When he did eventually speak with me, he backed Neil without question. I even witnessed Neil pull Des aside for a private conversation before that meeting. I now have a loan and no car, paid to swap insurance twice, had to return to the bank to cancel a draft, and to top it all off when refunding my deposit, Neil accidentally charged me an extra €500, leaving me waiting again to get my own money back. This experience was stressful, financially damaging, and completely avoidable. If this is how Bright Citroën Bray under Neil Meade [salesman] and Des Fitzpatrick [branch owner] conducts business, I would strongly advise others to take their custom elsewhere. Shocking lack of professionalism, integrity, and accountability. A handshake & verbal agreement should mean something. Clearly, it doesn't here. --- Reply to the response from the owner: Your response is not only inaccurate, it’s insulting. The €12,500 deal, including my €800 trade-in, was clearly agreed & shook upon. I rearranged my finances, secured a loan, paid for insurance changes, and showed up with a bank draft, only to be met with denial & deflection. Neil had ample opportunity to be honest. Instead, I was blindsided. This wasn’t a “misunderstanding”. It was a bait-and-switch, a deliberate U-turn, handled with zero integrity or respect for my time & money. The lack of accountability and basic professionalism here is astounding.