Joe Duffy Volkswagen (North Dublin)

I recently bought a brand new VW Tiguan Rline from Matteo he was excellent i was not intending to buy after a deal could not be done in Airside Joe Duffy. Matteo helped us find a better car than we were looking for at a great price gave me an excellent trade in and done more than was necessary. He couldn't of been more helpful. Trustworthy, Reliable and has excellent communication skills he made buying a car a simple process with a relaxed no pressure atmosphere. Could not recommend dealing with Matteo enough. Thank you.

You’re only as good as the people who represent you. I recently bought a car for my wife from Korretta, and she was fantastic—professional, proactive, and kept me fully updated on delivery before and after the sale.

I recently had a great experience with VW North Dublin and couldn't be happier with the service. I was changing over my car to a new model and what could have been a very stressful process, felt really easy and straightforward. The team were very professional from start to finish and I especially want to mention Aaran Harte who was incredibly helpful and understanding throughout the process. He took the time to clearly explain everything, making sure I felt comfortable and informed at every step. Overall, smooth and positive experience. I'm delighted with my new car. I would definitely recommend to anyone thinking of buying a new car or just have some questions.

Never had a worst experience with a garage! Went out twice to test drive 2 separate 2023 Tiguan R Lines Petrol Plug in. Was told on both occasions that the car I was buying would take a fast charger, would take 1 hour to fully charge and the range on the car would be 100km/120km. I paid for the car, waited 2 weeks as the log book wasn’t in the dealership. Was told buy the sales associate that he would do anything to help me so I asked him could he deliver the car as I’ve just had twins, which was no problem til the day it was ready. He rang and told me he was finished work at 5 o'clock and would deliver it then, he then rang at 5 o’clock the same day and said he couldn’t deliver it and it was there if I wanted to make my way to collect it. I did go collect it myself. Went and charged the car the next day a full charge was 4 hr 15 minutes, this car did not take a fast charger and the range for a full charge was 45km. I was sold a completely different car. I rang the sales associate to be told he was sorry there is a new version which had a “face lift” that he was telling me all about but unfortunately he got mixed up between 2 different year cars. The phone call ended with him telling me to just plug it in every evening and he’s sorry for the mix up. It was laughable at this point. I didn’t buy this car of the side of the road, it was bought in a main dealership. The car was handed straight back to them the same day. Absolutely disgrace wasting someone’s time like this. Really need to put there staff through some training on the cars there selling. Would never set foot back in the place.

** BAD CUSTOMER SERVICE AND MISLEADING I am not happy with my first experience in this garage and based of the reviews I can see the majority of people are not happy either seems the same complaints in regards to the service. There is an engine light on my VW PASSAT a few months I tried to get this fixed in a garage 3 times and each time the fault light keeps coming back on so I said it would be best to get a VW garage to check it out and let me know what the problem would be. When I looked at the booking system online I wasn’t sure what to book in for so I phoned the reception and explained the issue with my engine light that I don’t know what’s causing it etc and she advised to book in for the vehicle health check online ( the free service) she said sure they can check it for you then and go from there getting booked in I said perfect that’s what I was looking for so I got off the phone and booked online for what she told me and booked a slot for today at 1pm. I received a confirmation email on the day of booking with the time slot for my car and also an email yesterday to say what exactly was the issue with the car which I then replied to and explained In full, and I DIDN'T get an email back. So I had to take time off work and flew the garage the next day for my appointment slot at 1pm. To be told that I don’t have any appointment booked in and what I would need is a diagnostic check for €190 euro ( WHICH ISNT AN OPTION TO BOOK ON THE WEBSITE???) that even if I book online it doesn’t mean an appointment is confirmed? My issue is here if the team emailed me the day before asking what the issue is (knowing my appointment is in 24 hours) I explained the issue and never got an email back so the garage were happy for me to waste my time and show up the next day for an appointment that was never booked. If the team knew they couldn’t fit me in or I booked for the wrong service why not ring me or email me? This is a joke! Also I said to the girl at the service desk that the receptionist had advised me to book for this service based off the issue and her reply was that well our receptionist wouldn’t have told you to do that, why would I make something like that up? I explained also my call would be recorded I can provide a date and time of it they should check it to see that their receptionists are giving out correct information then. They then said they can fit me in for my diagnostics in a months time but there’s no way I would give money to this garage to fix my car so unprofessional, proving misleading information without taken zero responsibility! Very bad service I would not recommend.