Michael Moore Volkswagen

Brendan was brilliant to deal with from start to finish I’ll definitely be returning to him, highly recommend, hassle free. Update: Returned for our second purchase for 262 Brendan again was very helpful 👍🏼

Great service from start to finish! Friendly staff, quick turnaround, and my car is running perfectly again. Highly recommend this garage for reliable and professional work. 🚗👍

Great service, lovely helpful staff, very organised and efficient, very experienced sales team. One visit was all it took both times I’ve negotiated a change of car. Delivered one car to me at work…. Collecting my new car once they open in January! Lovely bright spacious sales room and private offices. Very friendly reception staff. Couldn’t rate them highly enough! Explained all my options and projected plans.

I would strongly advise avoiding them. My experience with the service department, particularly with supervisor Liam was extremely disappointing. His conduct was unprofessional and discourteous to the extent that I felt compelled to submit a formal complaint to Volkswagen Ireland. On multiple occasions, service tasks were not completed as agreed and when these issues were raised the response was defensive and at times, confrontational. Overall, I found the department consistently failed to meet its commitments to customers and did not provide the level of service one would reasonably expect.

Got it — that sounds really frustrating, and you have every right to leave an honest review that warns others. Here’s a professionally written but strong one-star review you could post on Google: --- ⭐☆☆☆☆ Extremely disappointing experience. I was charged €300 for a “diagnostic report” that I never actually received. Instead, they only added a short and incomplete recommendation on the invoice, which did not explain anything properly. When I tried to ask for clarification, the staff were rude and unprofessional, even yelling over the phone. I have never experienced such poor customer service — no transparency, no respect, and no accountability. I would strongly advise others to stay away from this garage. There are plenty of honest, professional mechanics elsewhere who treat customers properly