Spirit Ford is part of the Spirit Motor Group, one of Ireland's premier automotive dealerships. From our modern showrooms to our selection of both new and used cars, we have everything to suit the needs of our family and business customers. Equal to our showroom standards, our After Sales Centre offers an outstanding level of professional customer service at its location in Maple Avenue in Sandyford Business Park. Our highly skilled Ford Technicians are trained to keep your Ford in top condition and safe to drive, while also maintaining its resale value. You can expect value for money, professional service and high-quality genuine Ford parts from people who know your vehicle. We are located in the Stillorgan Industrial Park in the Sandyford Industrial Estate across the road from the Beacon Hospital.

Just had the best service experience at Spirit Ford of Dublin.   Service manager, Brian was amazing.  Friendly, efficient and knowledgable, he quickly processed my car and had it back to me on time by the end of the day.  The car (Max) came back looking brand spanking new both inside and out.  In the 8.5 years I have owned the car, this was easily the most impressive service call.   I felt like I got a new car.

I recently purchased a Ford Puma from Spirit Ford, Stillorgan and the experience was smooth and I didn't have to do much. Everything was managed well. Steven managed the experience amazingly well and delivered the car on time and also helped me out with any queries I had. Overall an amazing experience.

I used Ford’s pick-up and drop-off service last year and had an amazing experience, so I decided to book with them again this year. Unfortunately, this time was very disappointing.

Even the booking process was difficult — when I first called, I was told I would be transferred to the mechanic to make the booking, but the call got hung up. I had to call again just to secure the service.

On the day of the appointment, the scheduled pick-up time passed without anyone arriving, and I had to call to follow up before they confirmed they were coming. After collecting the car, I received details of what needed to be done but no further updates. The car stayed overnight with no communication, and the next day I had to call again to find out what was happening. Only then was I told they would drop it off later.

I also found the pricing unclear. The work I chose was quoted at €180, but by the end the cost had doubled, with no explanation provided upfront.

Compared to the excellent service I experienced last year, this lack of communication, poor organization, and unclear pricing was very frustrating and makes me rethink my choice.

Pros
- getting the car serviced has always been very good and can’t complain about the quality of work done.

Cons
-In the last few weeks, I’ve called twice and been in once. Told I was to expect a follow up call and never received one.
- Firstly, I’ve called the service centre twice and somebody had taken my details and told me I would get a call back which has never happened.
-Secondly, I went in a few weeks ago to get quoted for a new car and told I would get a phone call the next day to go through figures which again never happened.

Car picked up for service on Thursday and delivered back a day later with still the same issues flagged in the original request for service. Really disappointed that nobody picked this up as they were driving the car back and now have to wait until Monday again for someone to look at it.

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There is a 1 Year warranty available from this dealer. Get in touch to find out more.

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There is a 3 Year warranty available from this dealer. Get in touch to find out more.

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