Bright Volkswagen Commercial Vehicles is part of the Bright Motor Group. We provided commercial vehicle owners and drivers with a dedicated sales and service solution for their motoring needs. You will always find a large number of commercial vehicles in our stock, however if we don't have exactly what you are looking for, our professional team will work with you to source it. If you want a quality commercial and guaranteed peace of mind, then you can be confident in Bright Volkswagen Commercial Vehicles.

I bought a Crafter LWB in Bright VW Commercial Vehicles over 1 year ago. During last 18 months I had some minor warranty work done, full service twice and very recently some additional mechanical work was carried out too. So, my 6-star review is NOT based on a single visit. The van was sold by Colm Murphy; from the very beginning he was a pleasure to deal with. Returns all calls, gives all necessary updates and overall keeps you informed of everything. Great aftersales service too - Colm straight away points you in the right direction when you have some questions and are not sure who to talk to at the dealership.
Moving on to service dept. I have dealt with Orla Kealy every single time the van had some work done. An absolute pleasure to deal with and she has a great level of technical knowledge. Any issues I had were promptly diagnosed and resolved. Any additional work and costs are always discussed with you beforehand, so there are no unpleasant surprises when paying the final bill. I have worked in the motor trade for the last 20 years and have dealt with countless dealerships during that time.  I wish that more of them were like the dealership in question. In Bright VW you get a very high standard of work + absolutely lovely service from everybody involved starting from the 1st contact at reception desk. This is why I prefer to go 200km one way to Swords than to any other local VW main dealer.

I’ve been a customer of Joe Ferguson at Bright Motors for almost 20 years. From
Ford to Volkswagen commercials, Joe is the commercial Van specialist I’ve trusted all these years. Our selection of a new VW Transporter T7 was an easy  choice for us. From order to delivery combined with the ease of purchase with VW Bank Financial services,  Joe handled it all. We have referred Joe to many of our friends and colleagues over the years. All have purchased from Joe. Need I say any more. Even our boss Larry has approved yet again! Thanks Joe.!

Purchased a Transporter from Joe, highly recommend the dealership & Joe himself. The whole process was made very easy, very satisfied with the great service & all of the information provided along with the quick delivery of the van itself.

I want to thank Colm Murphy from Bright Volkswagen Commercials for the assistance with purchasing my new Caddy Maxi. From start to finish, Colm made the experience as painless and straight forward as possible. I felt in safe hands and he was always contactable when I had a question or query. Super, friendly service made very pleasurable by Colm’s can do attitude.
I won’t be going anywhere else for my commercial vehicles but Bright and I can’t recommend Colm enough.
Thanks again, love my van 👍🏻

Bought our new caddy van from Joe excellent customer service kept  me updated throughout the purchase process would definitely recommend thanks Joe and team

Bright Volkswagen Commercial Vehicle

At Frank Keane Volkswagen we offer the highest levels of value and customer care across sales and service. Located at Liffey Valley, Dublin 22 with the latest and most competitive offers on new Volkswagen cars and Commercial Vehicles, a wide choice of Volkswagen approved used vehicles and highly trained staff with the expertise to handle all your servicing requirements.

For Commercial Vehicle customers, we have dedicated Commercial specialists, tasked with making sure commercial owners receive the specialist customer care that they require. We also offer dedicated Volkswagen fleet support, Volkswagen Authorised Accident Repairs and a Trade Parts Specialist operation.

Recently bought a VW at Frank Keane, staff were extremely friendly and helpful especially Niall Costello who sold me and the wife a lovely car. Everything from start to finish was smooth and professional. Niall was able to answer all our questions and delivered a great deal for us. My thanks to Niall and staff at VW liffey valley.

Nader in Frank Keane LV was a pleasure to deal with. He listened to what my expectations were and set out my options within budget. Although initially it seemed that my expectations could not be met, Nader sourced the perfect car for me. No sales pressure was applied and I felt from the start that his objective was to find my perfect car. Overall experience was that of efficiency and friendliness and I’ll definitely be contacting Nader when the next trade in is due.

It was an absolute pleasure looking after you to be looked after by Nader, Toma and all of the team at Frank Keane Volkswagen Liffey Valley.

Having been to 3-4 other car dealerships & being let down, they could not have been more helpful if they tried. The level of service and standards that they provided was second to none.

I really look forward to working again with them in the future and cannot recommend them more for your car needs. You’re in safe hands.

Bought myself a new black Polo R from Lisa  Reynolds in Frank Keane Liffey Valley. Lisa you are a credit to VW. Great sales person and lovely person to deal with. Kept me up to date from the time I put down deposit until car arrived in showroom.  My husband bought a new ID4 a few weeks ago from Lisa also and he had the same positive experience . I dont normally do reviews however Lisa you deserve to be acknowledged for your work ethic and customer care. Best of luck Lisa.and I wish you well..

I had a great experience with Toma Bagdonaite at Frank Keane Volkswagen Liffey Valley. She was professional, friendly, and extremely helpful throughout the entire process. Everything was explained clearly, there was no pressure at any stage, and the whole experience was smooth from start to finish. I’d highly recommend Toma to anyone looking to buy a car.

Frank Keane Volkswagen Liffey Valley

Come and visit us at our new state-of-art-showroom in Furze Road, Sandyford Business Park, Dublin 18! Our new location comprises of a passenger vehicle showroom, aftersales centre and a dedicated commercial vehicle centre. 

We offer the highest levels of value and customer care and the most competitive offers on new and used Volkswagen passenger cars and commercial vehicles. Our highly trained staff have the expertise to handle all your requirements from sales through to service.

I had a very positive experience with Frank Keane Sandyford, specifically regarding their exceptional customer care following my recent vehicle purchase.

While the buying process itself was excellent, thanks to Maia, what truly sets this dealership apart is their dedication to post-sales support.

The team at Frank Keane, particularly Dean Kennedy at Sales,  commitment to ensuring customer satisfaction post-sale is truly commendable and greatly appreciated.

I highly recommend Frank Keane Sandyford to anyone looking for not just a great vehicle, but for a team that prioritizes long-term customer relationships.

I had an excellent experience working with Shane from Frank Keane Volkswagen when purchasing my new VW Tiguan. From the very beginning, he was professional, knowledgeable, and genuinely helpful. He made the entire process smooth and stress-free.

I was especially impressed with how fair and straightforward the trade-in process was. Shane made sure I felt confident and comfortable with the numbers, and there were no surprises. He also went above and beyond to help with the financing, clearly explaining all the options and making sure I got a deal that worked for me.

Overall, the level of professionalism and customer service was outstanding. I’m extremely happy with my new car and highly recommend asking for Shane if you’re in the market for a vehicle!

Last week I purchased a ‘new’ to me I.D3. It’s my first time in many years dealing with VW. My experience to date has been excellent with Shane who was very generous with his time and management of the transaction. He was quick to respond with any queries or concerns. He even had a beautiful bouquet of flowers on the passenger seat for me when I called to pick up the car. Oran was excellent also in runny me through the technologies in the car - it’s not all intuitive! So his help was gratefully appreciated too.
I’m hoping that the After Sales Service will live up to expectations as Shane has set an excellent precedent.

Bernice Godfrey

I had a really positive experience with Frank Keane VW Sandyford. Shane McGann was excellent and really took the time to find us the right car at the right price.  Maia was very patient and knowledgeable, taking us out on test drives and explaining all the features of the car. Highly recommended for great customer service.

Where do I start ..from the moment I walked into Frank Keanes I happen to catch Shane's big smile and asked about a car and he jumped from his chair and got right to it, We got on straight away my old age didnt put him off, 😂 and he put me at ease ..I knew what car I was looking for and he helped me find it ,great choice Shane love it . It was a pleasure getting to know you you are a super genuine person and I wish you every success in your future plans please keep me posted on your adventures..Say hi to the Dean fella gas crack and Meja beautiful and pleasant young woman ..Thanks so much Liz + Donal .

Frank Keane Volkswagen Sandyford

Karmann is the new name for Volkswagen in North Dublin, called after the icon Volkswagen Karmann Ghia.

In business since 1989, we strive to continue to offer the highest levels of customer care and value added service across both our sales and aftersales divisions.

Karmann are ideally located at the junction of the J5 and M50. This unrivalled location offers easy access to our premises from the M50, N2. you will find a pleasant location to do business with ample parking.

⭐️⭐️⭐️⭐️⭐️
We run a professional cleaning company with multiple vans on the road every day, so reliability and fast turnaround times are absolutely essential for us.
Our recent experience with Joe Duffy Volkswagen Finglas was genuinely outstanding.
A special thank you to Caolac, the Service Manager, who went above and beyond to make sure everything was handled quickly, professionally, and with real care. From the first conversation to the final handover, the communication was clear, honest, and efficient.
It’s rare to find someone who truly takes ownership and understands how important downtime is for a working business. Caolac did exactly that.
We truly appreciate the support and the level of service provided. This is how customer care should be done.
Highly recommended.

I recently had my car serviced at Joe Duffy, and I’m thoroughly impressed with the level of service I received. From the moment I booked my appointment, the process was smooth and efficient, thanks to the outstanding customer service team and management.

The service was completed on time, and as a pleasant surprise, I received a complimentary wash and vacuum that left my car looking and feeling like new. Special thanks to Brian, the manager, for his professionalism and attention to detail, and to the lady Kiera (I'm sorry If i misspelled the name), whose friendly demeanor and helpfulness made the experience even better.

Overall, I am very satisfied with the service at Joe Duffy and highly recommend them for their exceptional customer care and thorough service. Kudos to the entire team for a job well done!

Highly recommended!

Tl:Dr A main-dealer service that left me stranded the very next day.

If I could give negative 5 stars, I would but I can't.

Reading through all the reviews makes me wonder a lot of things, even all the good reviews are not even real.. Look at the likes on the real reviews..  incredible how many people have had the same or worse experience as us.. incompetent customer service, poor after sales service, unskilled technicians working on the cars...

We bought our Volkswagen from Joe Duffy Volkswagen Finglas in March last year, and it’s been serviced exclusively with them under the Volkswagen Service Plan. Yesterday (Friday, 17 October 2025) was only our second scheduled service since buying the car and less than 24 hours later, it broke down completely.

The engine light came on, the car became undriveable, and AA through Volkswagen Assistance had to collect it. The AA technician said the air pump hadn’t been fitted correctly, which can cause several engine problems.

This isn’t the first time we’ve had issues here. On a previous visit, they replaced the wrong puddle light instead of fixing the faulty one, leaving two different lights and one still misaligned. The car was kept for ages and handed back unfinished, with nothing but a “complimentary clean.”

Every time there’s an issue, there’s never a replacement car available. They always say there’s a six-week waiting list, leaving you completely stuck while they try to fix problems they caused in the first place.

To make matters worse, the staff at the office are generally unpleasant to deal with. You never get the feeling anyone actually wants to help. You’d be lucky to even get someone to answer the phone at reception unless you’re trying to buy something from them.

We’ve already reached out to them several times before and given them every chance to put things right, but after the car broke down immediately after a full service, this was the final straw. The lack of care, attention, and responsibility is honestly shocking for a Volkswagen main dealer, especially when the car was both purchased and serviced (twice) through them.

Volkswagen Assistance Case #2025244076.

Before they post the usual “please reach out so we can look after you” message — I’ll actually be emailing Joe Duffy Volkswagen Finglas directly after posting this review, attaching the same details and case number.

If you see a generic reply here, just know they’ve already been contacted and can find all the details in that email. I’ll update this review promptly with any genuine follow-up.

Customers deserve accountability and professionalism, not excuses and copy-and-paste responses.

Update (20 October 2025):

> Since posting this review, I’ve had multiple calls from Joe Duffy Volkswagen Finglas — all giving contradictory information and showing no communication between departments. One person didn’t know why the car was towed, another insisted replacement cars are “always available,” and another asked how the car was after service, even though it had already broken down.

Dwayne (Service Manager) later confirmed the breakdown was caused by an unclipped air-pump connection after the air-filter change — clear evidence of poor workmanship.

When I collected the car, I found water damage and dirt on the passenger seat, still damp. The senior service manager, Caoloc, inspected it but denied responsibility, claiming it arrived that way — completely untrue, as I have active Carmour and seat-protection plans and the car was spotless when dropped off.

After much discussion, they agreed to recheck the seats and puddle lights, but still provided no written acknowledgment of either the fault or the damage. I was even told, “We would have dropped the car up to you – nobody asked you to take time off,” which perfectly sums up their attitude.

I’ve now escalated this to Volkswagen Ireland Customer Care for formal review. Between the confirmed fault, the new interior damage, and the complete lack of accountability, this experience shows serious quality-control and communication issues at this dealership.

Never had a worst experience with a garage! Went out twice to test drive 2 separate 2023 Tiguan R Lines Petrol Plug in. Was told on both occasions that the car I was buying would take a fast charger, would take 1 hour to fully charge and the range on the car would be 100km/120km. I paid for the car, waited 2 weeks as the log book wasn’t in the dealership. Was told buy the sales associate that he would do anything to help me so I asked him could he deliver the car as I’ve just had twins, which was no problem til the day it was ready. He rang and told me he was finished work at 5 o'clock and would deliver it then, he then rang at 5 o’clock the same day and said he couldn’t deliver it and it was there if I wanted to make my way to collect it. I did go collect it myself. Went and charged the car the next day a full charge was 4 hr 15 minutes, this car did not take a fast charger and the range for a full charge was 45km. I was sold a completely different car. I rang the sales associate to be told he was sorry there is a new version which had a “face lift” that he was telling me all about but unfortunately he got mixed up between 2 different year cars. The phone call ended with him telling me to just plug it in every evening and he’s sorry for the mix up. It was laughable at this point. I didn’t buy this car of the side of the road, it was bought in a main dealership. The car was handed straight back to them the same day. Absolutely disgrace wasting someone’s time like this. Really need to put there staff through some training on the cars there selling. Would never set foot back in the place.

Avoid Joe Duffy Volvo – Unprofessional, Dishonest, and Still Failing to Resolve Issues

I regret to say that my experience with Joe Duffy Volvo remains deeply disappointing, especially after paying over €1,000 for a service that failed to fix the problem.

Charged Over €1,000, ABS Issue Still Unresolved
During my first visit for an ABS failure, they charged me over €1,000 for a "full service," but the issue was never resolved. I returned with the same warning light, and the manager assured me the rear ABS sensor was replaced free of charge. However, now they are claiming the sensor was only "cleaned," not replaced—contradicting their own receipt, which lists both rear right and front right ABS sensors as replaced. The problem has reoccurred, and their explanation has shifted, leaving me questioning what work was actually performed and why I was charged so much for no lasting result.

Misleading or Inaccurate Diagnostics
After multiple requests, I finally received a diagnostic report. However, I have serious doubts about its accuracy. It claimed the auto stop/start feature was functioning correctly, yet the system does not work, and I have since had to replace the battery due to ongoing problems. This makes me question whether any of their diagnostics can be trusted.

Falsified Service Documentation
They recorded incorrect mileage (150,000 km instead of 135,000 km) on their report. After initially agreeing to correct it, they later refused, stating it was "locked in their system."

Pattern of Poor Communication and Misrepresentation
Whether it’s mileage errors, conflicting stories about work done, or providing inaccurate diagnostic information, the lack of professionalism is consistent.

The unresolved ABS problem and repeated dishonesty about what was actually done to my car—especially after paying over €1,000—make it clear that Joe Duffy Volvo cannot be trusted. Verify everything if you go here—or better yet, go elsewhere.

Joe Duffy Volkswagen (North Dublin)

Your leading North Dublin Volkswagen dealer. We are situated in the Airside Motor Park, Swords, Co. Dublin.

Please use this site to research new cars; check our stock of used cars; order

Just bought a new car and dealt with corneliu who was a pleasure to deal with extremely helpful and pleasant
I could only recommend 100% and hopefully will deal with him again thanks Joe

I went to VW Joe Duffy Volkswagen (Swords) to get a diagnostic report done on my car. Before any work was carried out, I specifically asked for the spark plug connector and the window switch to be changed. I was clearly told the price would be €480.

What did I end up with? A bill of €625, no diagnostic report, and instead of changing the spark plug connector, all spark plugs were replaced without my approval.

I honestly do not believe my car was even properly connected to the diagnostic computer, as they told me they could not see any issue. However, my own mechanic later showed me on the computer that there was a fault with the spark plug connector.

I am extremely disappointed with this experience. There was clearly a serious misunderstanding and lack of communication between the service desk and the mechanics, and I am the one who paid the price for it.

To be honest, I would not recommend this garage to anyone.

Worst experience. Paid 400e for the full service, they kept the car overnight after telling me it would be ready in 20 minutes when called same day. Asked me to come next day when I arrived. Next day they had items printed on the service log invoice which were not done and were supposed to give me a call about it. No call was given. Now I am supposed to come back to them for those repairs and pay again. Customer service was rude including the manager, who kept telling me the guy who handled my car yesterday is on holiday so they cannot do anything about it. Either give me a call and get the repairs done or dont put them on the log at all.

I received a letter about a safety recall on my cars airbag and brought my car up here to get it checked out. A few hours later I get a call saying "Yeah, your airbag is one of the unsafe ones, but we have to order in the part so it'll take a week." Seemed a bit off since presumably I'm not the only one who got hit with the recall and they mighta known they'd need parts, but whatever!

The bigger issues started after I took the car home. I was told they'd been doing diagnostics on the electrics while checking the airbag, so when I got 3 warning lights on my dash the next day I rang up to check if their diagnostics might have triggered something. "Nope, not us. But as long as the lights are yellow it's totally safe to drive! Also, it'll cost you €120 for us to run a diagnostic and turn off those warnings!"
Grand, I'm gonna be back next week for the airbag anyway, this is annoying but lets go!

2 days later, I can tell my car is NOT FINE! The engine is revving constantly as if it's struggling, the hill start is no longer working and it can barely make it up to 50kmph. This time I KNOW something got messed up with the electrics, and I'm reasonably suspicious given that my car was perfectly fine before i took it in for what should have been a routine check to replace a recalled airbag.

So I take it in AGAIN and now they're telling me the sparkplugs are all corroded, it's unsafe to drive, it'll cost me over €800 to fix and once again they do not have the parts. I was told it'd take 2 more days to get the parts and fit them, and I should call back Friday (Hint, they don't open on Fridays!)

It is now Tuesday. I took my car into this place for the airbag replacement 2 weeks ago. It has gone from totally fine to undriveable and they're still telling me they don't have parts and I need to wait until next Saturday at the earliest.

Let this be a big fat warning to anyone thinking their VW is safe in Airside: Take your car ANYWHERE ELSE!

Update: Got a call on Friday to say that the parts were delayed and my car would be ready Monday. It's now Monday at 3pm and I've heard nothing so I imagine it'll be delayed AGAIN. So that'll makes it 3 weeks since I brought my car in. Wonder how much longer until I finally have to hire a tow truck and get my car to someone who actually knows what they're doing?

Terrible customer service. Refusing to fix what was reported under warranty even though they assured me it would be fine. Multiple days wasted getting my car in for 8/9am only for them not to call me at all and me arrive at 5pm to find out they have done nothing with the car. Keep promising to contact  me with resolutions that never happens. If you want anything done with, contact Small Claims Court or Motor Beaurea. Would never buy from them again.

Volkswagen Dealerships in Dublin

Bright Volkswagen Commercial Vehicle

Frank Keane Volkswagen Liffey Valley

Frank Keane Volkswagen Sandyford

Joe Duffy Volkswagen (North Dublin)

Joe Duffy Volkswagen (Swords)

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