Frank Keane BMW Naas Road

An exceptional experience from start to finish. During my recent visit to BMW in Naas, I was truly impressed by the level of professionalism, attention to detail, and genuine customer care demonstrated by the entire team. From the moment I arrived, everything reflected the premium standards that define the BMW brand. The staff were not only highly knowledgeable but also incredibly attentive, ensuring that every aspect of the experience was handled with precision, efficiency, and courtesy. What stood out most was their commitment to making the customer feel valued and respected throughout the entire process. It is increasingly rare to encounter such a refined level of service, where expertise, integrity, and hospitality come together so seamlessly. The team in Naas clearly takes great pride in what they do, and it shows in every interaction. For anyone who appreciates professionalism, excellence, and a truly first-class automotive experience, BMW Naas sets a remarkable standard. My sincere thanks to the entire team for delivering such an outstanding and memorable experience.

I recently had service work completed on my BMW 5 Series in Frank Keane BMW Naas Road and was extremely impressed with the experience from start to finish. The entire process, which took a number of weeks due to the nature of the repair, was handled professionally, efficiently and with great attention to customer service. A special thank you to Hannah in the service department, who kept me informed throughout every stage of the work. Her communication was excellent, providing regular updates and ensuring I always knew the status of my vehicle. She was knowledgeable, friendly, and a pleasure to deal with. I would highly recommend Frank Keane Naas Road for anyone’s BMW needs. Thank you to Hannah and the entire team for making the process so smooth and stress-free.

Highly recommend Susie at Frank keanes if you're thinking of purchasing. You won't be disappointed with the professional approach and attention to detail. No hard sell. Professional and extremely helpful throughout the journey.

Dear [Company Frank Keane / Manager], If it were possible to rate 0.5 stars, I would. My experience with the customer-facing service over the past week has been very poor, with no support available by phone. I have tried all options on your menu - 1 for Service and 2 for Sales & Parts - to order a part, and it has been impossible to reach a human representative. Today the same issue persists; I am again unable to speak with anyone. This level of access is not what I would expect from a professional motor vehicle dealership. I have two questions: 1. Are unanswered calls logged by your phone system, or are they deleted without review? 2. Is it possible for your company to identify who has called and who is due a callback? When I finally did get through, I was met with an unprofessional response. I was told, “we’re all busy - I’m only covering reception.” If answering calls and taking details for callbacks is not part of the role, then I would suggest the company assigns this task to someone who can do it properly. See one 18 minute call! Others add up to significantly more time spent in trying to get a human interaction! I hope this feedback helps you review your call-handling process, as it is letting down what I assume is otherwise a great well aged motor vehicle company!

Service area from start to finish is an absolute disgrace. From time of booking an appointment ti car collection, service is the worat I’ve come across. The girls on phone never call back. I always have to chase. In addition, you get to the service reception desk and everyone has their heads down, looking at a screen. They never look up to assist. We’re actually considering changing car to avoid this level of awful service.