Phillip McCallen Motorcycles

I dropped into Phillip McCallen Motorcycles yesterday because I needed a minor adjustment to my bike. All staff I met was very friendly, but a special thanks goes to Corey, who was amazing and got everything sorted in just a few minutes. I was also impressed by the huge selection of bikes, clothing, and accessories. Thank you again, and I would definitely recommend them to everyone 👍

I recently visited Philip McCallen motorcycles with the view to buying a Ninja 1000sx ex demo model, the bike was spotless and the shop was great, unfortunately for reasons on my side the purchase didn't go through but the staff were absolutely amazing and very helpful and understanding. From my first phone call, when I actually got speaking to Philip McCallen himself, to every interaction with the team, especially Jason, they were absolutely amazing, and really could not have been more helpful. Its a real judge of a businesses customer service when things don't go to plan, and huge credit to these guys, who even despite me making a mistake they absolutely stepped up and went out of their way to help. I really can not thank them enough and would highly recommend them to anyone, and I will certainly return to buy from them in the future. 5 star plus ***** Thanks you again Jason & Philip and the rest of the team.

Want to thank Corey for going the 9 yards for me! Was under pressure trying to source a battery for my Rocket 3R and Corey did the research sourced a battery and got it ready (IE: acid fill & charge)for me to collect! Thanks Corey 5 Stars

Philip has forgotten more about bikes than most of us will ever know. He's experienced staff are always available to help you with anything. Great 👍

Absolutely appalling customer service. I had spoken to Jason in advance about coming up on Saturday to put a deposit down on a bike. As I live almost 100 miles away, I made sure to give plenty of notice before making the trip. When we arrived, we let Jason know we were there to sort everything out. He told us he'd be with us in a few minutes once he'd finished with another customer. Fair enough. We spent some time looking around the shop and came back, only to find Jason chatting away to a completely different customer behind the till. Not once did he acknowledge us, update us, or make any effort whatsoever to help. After standing around for 40 minutes feeling completely ignored, we left. It's genuinely baffling that a business can make someone feel like such an inconvenience when they're actively trying to spend thousands of pounds on a bike (in a bike shop!!). Needless to say, I'll be taking my money elsewhere. If this is how they treat customers who have arranged a visit in advance and are ready to put down a deposit, I'd hate to see how they treat everyone else.