Absolutely Delighted with My Purchase!

I recently bought a used BMW X3 from Tom Hand Cars and I couldn’t be happier with the entire experience. From start to finish, everything was handled with the utmost professionalism, honesty, and care.
The car itself is in immaculate condition – clean, well-maintained, and exactly as described (if not better!). It drives like a dream and looks absolutely stunning.
What really made the difference, though, was the dealership. The team at Tom and Audrius went above and beyond to make sure everything went smoothly. They were patient, transparent, and genuinely helpful throughout the whole process. No pressure, no gimmicks – just honest, top-notch service.
I would 100% recommend Tom Hand to anyone looking for a high-quality car and an stress-free buying experience. This was, hands down, the best car-buying experience I’ve ever had!
Thank you so much – I’m absolutely in love with my new car!

I bought a car from Tom last October. I've bought lots of cars over the years both privately and from a few different dealers and the only reason I bought mine here was because it was exactly what I was looking for at a really good price. All car dealers are the same when you are buying but where you find out if they are a good seller is when there is a problem. About four days before the end of my warranty my car had a fairly major issue. I called Tom to tell him, expecting the usual excuses you get from a car dealer. Tom sent a truck to pick it up that day. Not only that but there was a loan car on that truck. He completely covered the repairs without any question and I had a car while it was being done. This is a rare car dealer who stands over what he sells and when the time comes to change I will 100% look here first.

Wanted to leave a review for Tom because our experience buying a car from him was very positive.

We purchased a very nice 1 owner Mazda CX-5 from Tom back in March of this year and are very pleased with both the car and the customer service we received. I viewed the car after taking the drive from Cork to Clonee and Tom was very obliging in allowing me to do a thorough inspection and test drive. He also had done a car history check which he sent me and got the previous service records for the car when I requested them. My wife and I took the train from Cork to Dublin to pick the car up and Tom arranged to pick us up from Heuston station and take us back to his premises so that we could drive the car back to Cork from there. Dealing with Tom was very straightforward and we are very pleased with the car over 3 months on. The car came with a full service by a local independent mechanic and a 3 month warranty and we had zero issues with the car during the warranty period. I would have no issue in recommending Tom for a used car purchase.

Tom gave me an excellent trade in price for my car. The BMW 640d I bought off him was presented in excellent condition.  I had two turbo pressure converters go in the car after 2 months. I live in Cork and there was no messing with Tom he got it sorted in Cork straight away, genuine bmw parts from local dealer.  I would definitely buy again from him.

Stay Cautious When Dealing With This Seller

I purchased an Audi A6 C7 from this dealership for €24,000. While the car looked great at first glance, I soon started experiencing serious issues.

The brakes were vibrating heavily right from the beginning. The dealer attempted to fix the problem several times (around 5–6 visits), but unfortunately, the issue remained unresolved.

Additionally, one side of the car was damaged during a polishing job. When I brought it to their attention, they refused to take responsibility.

Before purchasing, I specifically asked multiple times whether the car had ever been in an accident. I was assured that it had only minor cosmetic scratches. However, after a closer inspection from independent experts, I discovered the vehicle had been in a significant accident and was poorly repaired.

As a result of that accident, several mechanical issues emerged:
•	Damaged front CV joints (clicking sounds when turning)
•	A steering rack that doesn’t function properly
•	Suspension components that were only minimally repaired — just enough to function during the warranty period

Later, I experienced injector failure, resulting in repair costs exceeding €2,000.

I also asked if the vehicle had ever suffered from flooding. The dealer strongly denied it in a very unprofessional manner. However, further inspection suggested there had been some water damage, although not officially recorded.

The dealership was unresponsive after the sale and communication became increasingly difficult. In some cases, I received unprofessional replies instead of support.

While the dealership did provide a few courtesy cars during service visits, many of those vehicles also showed clear signs of previous accidents.

In summary, I would advise anyone considering a purchase here to be extremely cautious. If you’re still interested in buying a car from this dealer, I strongly recommend having the vehicle thoroughly inspected by an independent, certified mechanic or official dealer before proceeding. Pay special attention to hidden damage, signs of flooding, and suspension/steering components.

My experience over the last two years has been very costly and frustrating. I hope this review helps others avoid similar situations.

Tom Hand Cars

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There is a 6 Month warranty available from this dealer. Get in touch to find out more.

There is a history check available from this dealer. Get in touch to find out more.

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This seller has manually edited their NCT expiry date. We would encourage you to check all vehicle NCT certs before purchase.

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There is a 3 Month warranty available from this dealer. Get in touch to find out more.

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